To speak with a Customer Service Representative, Monday thru Thursday from 7 a.m. to 6 p.m., please call 954.921.3938.
Show All Answers
For after-hours emergencies (Monday - Thursday after 6:00pm, Fridays, weekends and holidays) please call the Utilities afterhours number at 954.921.3046.
Please contact Utility Billing Customer Service at 954.921.3938.
The City of Hollywood Department of Public Utilities will inspect from the City’s connection up to the meter for any leaks or damages. Property owners are responsible for repairing leaks beyond the meter, including the connection to the meter from their property. Please contact Utility Billing Customer Service at 954.921.3938 to schedule an evaluation.
Irrigation (watering) is never allowed during the day for existing landscaping. Irrigation is allowed Wednesdays and Saturdays from 5 p.m. to 9 a.m. for odd-numbered addresses and Thursdays and Sundays from 5 p.m. to 9 a.m. for even-numbered addresses. For more information on watering restrictions, please click here - Watering Restrictions
New utility accounts for tenants must be opened in person by visiting Utility Billing Customer Service in City Hall, 2600 Hollywood Blvd, Room #103, Hollywood, FL 33020. New owners may email (email@example.com) the required documents which include: A State Issued Photo Identification, Copy of lease, mortgage deed, or closing documents. The City's Municipal Ordinance requires new customers to prepay their deposit. For more information please contact Utility Billing Customer Service at 954.921.3938.
You have several ways to pay your water bill. You can pay in person, online or by phone at 954.921.3938 and selecting option 2 and then option 1. For more information, please visit www.hollywoodfl.org or contact Utility Billing Customer Service at 954.921.3938.
The storm water fee is used by the City of Hollywood to make continuous improvements to the storm drainage system. Hollywood's unique terrain makes controlling storm water very challenging. The fee is assessed based on the estimated amount of runoff from the property. For more information, please call Utility Billing Customer Service at 954.921.3938.
Please report it to Underground Utilities at 954.921.3046
Please call Underground Utilities at 954.921.3046. For after-hours emergencies (Monday-Thursday after 6:00 p.m., Fridays, weekends and holidays), please call the Hollywood Police Department line at 954.967.4357
Call Underground Utilities at 954.921.3046. Forafter-hours emergencies (after 4:30 p.m. weekdays, weekends and holidays),please call the Hollywood Police Department line at 954.967.4357
Please call Utility Billing Customer Service at 954.921.3938.
Backflow preventers are privately owned and must be certified by a technician manually. The City of Hollywood does not maintain or test private backflow preventers. For more information please call Underground Utilities at 954.921.3938 option 1
Please call Utility Billing Customer Service at 954.921.3938 and select option 5 for assistance.
Please contact Water Quality Services at 954.921.3414.
Although we strive to restore service on the same day that payments or new connections are made, restoration of water service may take up to 24-hours. To ensure the safety of technicians, we request property owner be present for all after-hours connections to escort technicians to the water meter location. Customers must contact Customer Service after payment is made at 954.921.3938 to have a service order issued to restore service.
A water meter is installed at the property and is connected to the water pipes. Each time water is used at the property, it flows from the main line and passes through the meter. The meter captures the flows and registers the usage in Cubic Feet (CF). The readings are sent electronically to our system at least twice during a 24 hour period.
A higher monthly bill may be caused by different reasons: seasonal consumption, pressure cleaning, a leaking toilet, a dripping faucet, a hose left unattended, broken sprinklers, water loss between the meter and the building caused by a broken pipe, among others. Customers who locate and fix a leak may qualify for a High Use Bill Adjustment. Please contact Customer Service at 954.921.3928 for more information.
You can monitor your monthly usage by reviewing the Billed Usage graph indicated in your monthly utility bill and you may also visit our website to track your daily water usage for the past 60 days. Ensure that we have your updated contact information, email, phone and cell phone numbers for alerts and courtesy notices including pending disconnection for non-payment. Contact Customer Service at 954.921.3938 for more information or to provide new information.