FAQs • Hollywood, FL • CivicEngage

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Brownfield Designation

1. Is there a timeframe to opt out of the designation?: Pursuant to Section 376.80(1)(C)3., Florida Statutes, if a property owner within the area proposed for designation requests in writing to have their property removed from the proposed area, the City shall grant the request. The City must receive a request for removal prior the City Commission’s approval of the enacting Resolution.

2. Can I decide later to opt in? If so, how?: Yes, the City Commission may expand the designated area in the future, or a new brownfield area designation may be requested. A request to be included in the designated area, or a request for a new designation, should be submitted to the Planning and Urban Design.

3. How will the value of my property be impacted if it is within a designated Brownfield?: A Brownfield designation itself should not negatively impact the value of a property. In Florida, a brownfield area designation does not indicate a property is contaminated. Section 376.79(5) defines the term “brownfield area” as “a contiguous area of one or more brownfield sites, some of which may not be contaminated, and which has been designated by a local government by resolution.” If your property is located near a documented contaminated site that could undergo site rehabilitation under Florida’s Brownfields Redevelopment Program, property values may increase because of the cleanup and associated redevelopment. Studies have shown that brownfields cleanup and redevelopment projects often result in an increase in the value of nearby properties.

4. How will the value of my property be impacted if the property next to or around me is designated and mine is not?: The designation itself should not negatively impact the value of your property whether it is located within the designated area or not. Cleanup and redevelopment at surrounding properties may result in an increase in property values; however, impacts to property values are site-specific and can be influenced by many factors including, but not limited to, environmental conditions, current property use, and redevelopment plans.

5. Will this designation be reflected with the Broward County Property Appraiser?: No, this designation will only be reflected on the Florida Department of Environmental Protection’s Brownfield Geo Viewer map found here.

6. As a home owner how will this benefit me?

A comprehensive list of Florida Brownfields Redevelopment Program incentives is available here. These incentives, which are largely tied to the discovery of environmental contamination and execution of a Brownfield Site Rehabilitation Agreement (“BSRA”) with Broward County, include access to the Voluntary Cleanup Tax Credit Program, cleanup liability protections for the property owner and project lenders, a streamlined regulatory process, job creation tax refunds, and refunds on sales taxes paid for construction of qualified affordable housing. Although these incentives are typically used by business owners and at multifamily developments, they are equally available to residential home owners interested in redevelopment. If a property owner within a designated brownfield area identifies environmental contamination that they did not cause, they may be eligible to enter into a BSRA and access these incentives without needing to first request approval from the City Commission. Additionally, any neighboring property owner who is conducting site rehabilitation of contamination must also address environmental impacts that have extended offsite. By providing immediate access to a BSRA, neighbors may address environmental impacts more efficiently than they otherwise could. Local governments may also establish their own incentives for properties located within a designated brownfield area.

Please contact the Office of Economic Development for more information.

7. As a business owner how will this benefit me? For example: property taxes, business taxes, loans, etc.: A comprehensive list of Florida Brownfields Redevelopment Program incentives is available here. These incentives, which are largely tied to the discovery of environmental contamination and execution of a Brownfield Site Rehabilitation Agreement (BSRA) with Broward County, include access to the Voluntary Cleanup Tax Credit Program, cleanup liability protections for the property owner and lenders, a streamlined regulatory process, job creation tax refunds, and refunds on sales taxes paid for construction of qualified affordable housing. Due to the varied uses a commercial or industrial property may have experienced throughout history, business owners, developers, and lenders can find comfort in the availability of Florida’s Brownfields Program incentives when siting a business or addressing environmental impacts caused by others. If a business owner within a designated brownfield area identifies environmental contamination that they did not cause, they can enter into a BSRA and access these incentives without first requesting the City Commission designate the property a brownfield area. Local governments may also establish their own incentives for properties located within a designated brownfield area. Please contact the Office of Economic Development for more information.

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Budget

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1. What is the City’s Adopted Budget?: The Adopted Budget is a financial document designed to provide residents, business community members and other stakeholders of the resources used to maintain and enhance current service levels in the City of Hollywood. The budget must be balanced, meaning that planned expenditures must equal anticipated revenues, and is annually adopted and approved by the City Commission resulting in the Adopted Budget.

2. By what date does the City’s Budget need to be adopted?: Pursuant to Florida Statutes, the City of Hollywood must adopt and approve a balanced budget before October 1 of each year for the following year.

3. How much is the FY 2024 Adopted Budget?: The FY 2024 Adopted Budget for all funds net of interfund transfers totals $779,369,869.

4. What is a fiscal year?: A fiscal year, abbreviated as “FY”, is the annual period applicable to the annual operating budget. Different governmental levels, i.e. federal, state, county and municipal, may have a different beginning date and ending date for their respective fiscal year. The City of Hollywood’s fiscal year runs from October 1 through September 30.

5. What is a mill?: One mill is the equivalent of $1.00 of property taxes per $1,000 of taxable value. Taxable value is defined as the assessed value of property minus the amount of any applicable exemptions provide by the Florida Statutes or the Florida Constitution.

6. What is the City’s current property tax rate?

The City’s property tax rate for FY 2024 is 8.0846 mills which is a decrease of 0.0702 mills compared to the FY 2024 total millage rate. This is made up of an operating millage of 7.4665 and the voted debt service millage of 0.6181 mills.

The voted debt service millage is based upon the two General Obligation Bonds approved by a majority of the City’s residents in November 2004 and March 2020 and is used to cover associated debt service payments due in FY 2024. It should be noted that there are additional tax assessments imposed by other taxing authorities that will be included in your tax bill such as Broward County, the Broward County School Board, the South Broward Hospital District, and various other taxing authorities. All of these tax assessments comprise the total annual ad valorem taxes to be paid.

7. What is the difference between property taxes and ad valorem taxes?: There is no difference between the terms as they both refer to the tax on real property.

8. For purposes of the City’s budget, what does debt mean?: Debt is defined as an obligation resulting from the borrowing of money or from the purchase of goods and services. Debt instruments used by the City may include general obligation bonds, special obligation bonds, bond anticipation notes, and tax anticipation notes all of which must be approved by the City Commission before issuance. Additionally, a general obligation bond must be approved by a majority of the residents of the City qualified to vote and voting in an election; hence, the term “voted debt.”

9. What does debt service mean?: Debt service encompasses the payment of principal and interest related to long-term borrowing and, for purposes of the annual budget, is calculated on an annual basis over the term or life of the debt.

10. What is a Fund?: As used in governmental accounting, a fund may be defined as a fiscal and accounting entity which is comprised of a self-balancing set of accounts which reflect all assets, liabilities, equity, revenue, and expenses necessary to disclose the financial position and the results of operations.

11. What is the City’s General Fund?: TThe City’s General Fund is the fiscal and accounting entity used to account for both general government activities and those activities not required to be accounted for in another fund. Included in governmental activities and operations funded by the General Fund are the Offices of the City Commission, City Manager, and City Attorney; departments such as Police and Fire; and most divisions within Parks, Recreation and Cultural Arts, Public Works and Development Services. The General Fund is the City’s largest fund with a FY 2024 total budget of $361,955,722 representing 46.4% of the FY 2024 Adopted All Funds Budget. Revenues which will fund the General Fund include net property taxes, utility service tax, simplified communications tax, franchise fees, local business tax, state shared revenues, fire rescue assessment fees, and user charges/fees.

12. What is an Enterprise Fund?: An Enterprise Fund is a fund used to account for continuing operations which provide services to the general public that are similar to a private business enterprise in nature. The intent of an enterprise fund is to recover costs that will primarily be used to account for activities where the periodic determination of revenues and expenses is appropriate for capital maintenance, management control, or other public policy. Examples of enterprise funds in the City include the Water and Sewer Utility Fund, the Stormwater Utility Fund, the Golf Enterprise Fund, the Sanitation Enterprise Fund, and the Parking Enterprise Fund.

13. What is the purpose of a Central Services Fund?: The Central Services Fund is used to allocate the cost of providing certain centralized services among user departments and offices throughout the City. Included in the activities or operations of the Central Services Fund are the operations of the City’s central garage or fleet maintenance, archiving and recordkeeping services, centralized public relations services as well as information technology services and technical support.

14. What is the purpose of the City’s Self Insurance Fund?: The Self Insurance Fund provides a central risk financing mechanism and self-insurance reserve for the payment of claims relating to workers’ compensation, general liability and employee health. Responsibility for the administration of the Self Insurance Fund rests with the Office of Human Resources that oversees matters involving employee related benefits such as life, health, and dental insurance coverage, as well as handling potential claims against the City. Activities of this fund include retaining of third party administrators, obtaining third party property insurance coverage, and securing claims management services.

15. What is the Capital Improvement Plan (CIP)?: The Capital Improvement Plan, “CIP”, is a compilation of the various proposed capital projects planned over a specified five-year planning period. The program also incorporates and specifies the resources estimated to be available for programming as well as the costs involved for each individual, proposed capital project. Given the fact that the CIP is a planning document, typically only the current fiscal year’s funding allocations are approved by the City Commission for expenditure.

16. What is a capital project?: A capital improvement project is defined as the major construction, expansion, purchase, or major repair or replacement of buildings, utility systems, streets, or other physical structures or property, which requires the expenditure of $10,000 or more and has an expected life or useful life of at least five years

17. How many full-time employees work for the City?: The Adopted FY 2024 Operating Budget provides for 1,396 budgeted, full-time positions which represent an increase of 52 positions from the Adopted FY 2024 Operating Budget.

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Building

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1. When do I need to get a building permit?: You need a building permit to construct, enlarge, alter, repair, move, remove or demolish any building, structure, or any part thereof, or any equipment, device or facility therein or thereon and if the work entails changes in the use or occupancy of a building. A structure can be but not limited to a driveway, patio deck, walkway, fence, retaining wall, shed, gazebo, trellis, antenna tower, fountain, spa or a pool.
If you are unsure if a permit is required, please contact the Building Division and direct your question to Chief Structural, Electrical, Mechanical or Plumbing Inspector. Examples

2. How do I apply for a permit?: You can apply for a building permit by submitting the Building Permit Application (located on the forms & application page) along with the required pdf documents to the Building Division via email at ePermits@hollywoodfl.org.

3. Can I apply for an Owner-Builder Permit?: Yes, as long as you own the one-family or two-family residence, and the residence is used for your own use or occupancy. You cannot sell your house or duplex for one year after having a final inspection on any Owner builder permit. Additional restrictions may apply. Please review Florida Statutes 489.503 (6) for additional information.

4. As a contractor, what documents are required to register with the city?: Contractors are required to have the updated Contractor's Record Management Form, signed and notarized, with a copy of the following: the qualifier's driver's license, an occupational license or business tax receipt, state certification or state registration, along with the Broward County Certificate of Competency and certificates of insurance or exemption.
The certificates of insurance or exemption must show the City of Hollywood as the certificate holder.

5. How long will it take to issue my permit?: Pursuant to the Florida Building Code, processing of permits is performed within a maximum of 30 working days after the plans and / or specifications are submitted and are reviewed in date order. When the application is approved, the Building Division shall notify the applicant that a permit is ready for issuance. If the application is rejected, the Building Division will notify the applicant that additional information or corrections may be required. This period does not include review time for Planning and Zoning, Engineering, and Fire Departments.
Please note that all resubmitted plans with corrections / or changes are also subject to the maximum 30 working days and are re-reviewed in date order.

6. Can I make changes to my permit after it has been issued?: Yes, a fee will be charged for the plan review process for all disciplines that need to review the change.

7. How do I obtain a Certificate of Occupancy or a Certificate of Compliance?: Prior to submitting the request form to obtain a CO or CC, all inspections must be “PF” – Passed Full and the permit must be in closed status.

8. Do I have to display my permit card?: Yes, the permit card or a copy of it must be displayed during the hours of work in progress and available to the inspector for all inspections.

9. Can I replace my screen with impact windows and doors?: No, installation of impact windows will result in an addition to the living space and will be considered as an addition and will need to comply with the requirements of an addition.

10. Do I need a Soil Bearing Certificate for my addition?: The code requires a Geotech report to be submitted with the permit recommending the procedure to obtain the required bearing capacity, and then a soil-bearing certificate after the compaction is done to certify the achievement of the soil bearing capacity.

11. Do I need approval from my Homeowner's Association (HOA)?: It is recommended that you check with your homeowner's association before beginning any renovation/construction project.

12. Do I need to install smoke detectors in my existing house when doing an addition?: Yes, when doing an addition, the existing smoke alarm system must be upgraded to include one smoke detector in each bedroom and outside the bedroom areas.

13. Do I need a permit to enclose a patio or carport with an existing roof?: Yes, a permit is required. This type of enclosure is considered an addition and requires drawings prepared by a Florida registered professional (Architect / Engineer).

14. Do I need a permit to replace my fence with the same fence?: Yes, whether destroyed by an act of nature or just changing the type of fence.

15. Does my Building Permit expire?: Issued permits expire if work is not commenced within 180 days or if abandoned for a period of 90 days. When a permit expires the permit holder is to submit the expired permit form and pay a fee to reactivate the permit. Prior to the issued permit expiring a onetime extension of 180 days from the initial expiration date can be added for a fee if the request for the extension is made prior to the expiration date of the initial permit.

16. Does my permit application expire if not issued?: A permit application will become null and void 60 calendar days after the last notification that a review has been done if no action is taken as in new documentation being submitted or having the permit issued. The permit application can be extended for corrections or to be paid for a single period of 60 days after the initial expiration date if the request is in writing for a good reason and is submitted prior to the initial expiration date. If the application does expire the Process Fee is non –refundable and would be required to be paid again.

17. Do I need a permit to replace my screen enclosure?: Yes, a permit is required with proper drawings and details. Only a repair of screen fabric is allowed without a permit. Any metal repair or replacement requires a permit.

18. Do I need to register the alarm with the Sheriff's Department?: No, but you need to complete a registration form with the City (available at through the Finance Department) and we will forward the information to the Police Department.
Alarm Registration

19. Is there a fee for the burglar alarm registration?: Yes. Please visit our security alarm registration page for a list of fees.

20. How do I make changes to my permit while it is still under review?: Submit a letter of transmittal to the applicable discipline with the revision and all supporting documents.

21. Do my plans need to be signed and sealed by an Architect / Engineer?: Yes. In most cases the plans are required to have the Engineer's or Architect's signature and seal.

22. How many copies are required?: All documents are required to be submitted digitally. One copy is needed- unless otherwise requested by the Plan Examiner. After review and approval a digital copy will be emailed, when the permit is issued.

23. How do I know if my contractor obtained a Building Permit?: An official permit card is issued by the City of Hollywood Building Department. The permit card and attached documents must be available and accessible (outside the property) to the inspector during all inspections. You can review permits issued on your property from 1988 to present, by logging onto the City of Hollywood's website. Building Permit Search

24. If I file a special inspector form, why can't the City inspector do my inspection?: Standard Code policies, requires a professional to perform the mandatory inspection. In most cases, the special inspector is required for work that requires continuous inspections.

25. Is a permit still required for a wireless alarm / battery operated alarm?: No, a permit is no longer needed if the alarm is wireless or battery operated.

26. What Building Code is used in the City of Hollywood?: The City of Hollywood follows the follows the Florida Building Code 7th Edition(2020) with the Broward County Administrative Provisions and is located in the High Velocity Hurricane Zone (HVHZ) with all structures considered in Exposure Category C, unless Exposure Category D applies, as defined in Section 26.7 of ASCE 7.
Florida Building Code

27. When do I need a tree permit?: An approved tree removal permit from Engineering Division is required for all properties.

28. What documents do I need to obtain a permit for additions / renovations?: Documents for an addition are identical to the ones required for new construction. A Florida registered Architect / Engineer is required to sign and seal the drawings.

29. Do I need a permit to do landscaping?: New construction requires a landscape sub-permit as an addendum to the building permit. The clearing of a lot for future construction requires an approved, tree removal permit from the Planning Department.

30. What signatures are required on my application?: All permit applications must be signed and notarized. If the permit is being applied for by an owner-builder, then the property owner will have to sign and notarize the permit application. If there is a qualifying contractor doing the work- the property owner's signature is not required, the permit application will only need the contractor's notarized signature.

31. Why do I need an electrical permit when enclosing my patio?: Creating a new room by enclosing an existing patio, porch, carport, or remodeling an existing garage requires that the new room meet the minimum electric code requirement for lighting and receptacle outlets. The new room would be considered the same as a family room or living room. If the new room is a bedroom, smoke alarms are also required.

32. Why do I need to electrically bond metal located near the edge of a swimming pool?: Florida building codes require any metal object (fence, door, window, post) located within 5 feet from the edge of the water is required to have a bonded connection to the pool pump.

33. Why do I need an electrical permit if I am only installing a fan, outlet or switch?: Any work that is done to your electrical system requires a permit.

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City Clerk's Office

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1. What are the dates, times and location for City Commission meetings?: The City Commission meets the first and third Wednesday of each month, except in August and legal holidays. The meetings are held in the City Commission Chambers located at 2600 Hollywood Boulevard, Room 219, and they begin at 1 PM. Meeting dates are subject to change. The City observes the following legal holidays:
New Year’s Day - January 1st
Martin Luther King, Jr. Day - the third Monday in January
President’s Day - the third Monday in February
Memorial Day - the last Monday in May
Independence Day - July 4th
Labor Day - the first Monday in September
Veteran’s Day - November 11th
Thanksgiving Day - the fourth Thursday in November
Day after Thanksgiving - the fourth Friday in November
Christmas Eve - December 24th
Christmas Day - December 25th
New Year’s Eve - December 31st

2. Where do I vote?: Contact the Broward County Elections office at 954-357-7050, or visit their website at Broward County Elections Office

3. How do I sign up to receive the City Commission agenda?: Visit “Notify Me” to register and received the City Commission and CRA Meeting Agendas & Result. Notify Me

4. When are City Commission agendas, and packets posted on the website?: Generally, we post the Commission backup containing the agenda and other documents late on the Thursday afternoon prior to a Commission meeting. You can sign up to be notified when these documents are posted through the City's Notify Me email notification service. You can also watch commission meetings live and watch the recordings of commission meetings online after each meeting. Agendas & Minutes

5. How do I request an absentee ballot?: Contact the Broward County Elections office at 954-357-7050, or visit their website at www.browardsoe.org.

6. What is the deadline to request an absentee ballot?: Contact the Broward County Elections office at 954-357-7050, or visit their website at www.browardsoe.org.

7. What are the requirements to run for Mayor?: Contact the Office of the City Clerk at 954-921-3211. Candidates must be registered to vote, and reside for at least six months in the City of Hollywood to seek and hold the office of Mayor.

8. What are the requirements to run for City Commissioner?: Contact the Office of the City Clerk at 954-921-3211. Candidates must be registered to vote, and reside for at least six months in the District they represent.

9. How do I find out who has filed to run for City Commissioner, Mayor?: Contact the City Clerk’s office at 954-921-3211 or view the City Clerk’s webpage under Elections.

10. What are the election results for the City election?: Contact the City Clerk’s office at 954-921-3211, or visit the website at http://www.hollywoodfl.org/election/election.htm.

11. How do I make a public records request?: You can make a request online or you can contact the Office of the City Clerk at 954.921.3211. Request Public Records

12. How do I apply to serve on a board or committee?: Annual Board appointments are in May or as deemed necessary. Applications can be found on the City Clerk’s webpage at http://www.hollywoodfl.org/city_clerks/boards_comm.htm

13. How can I get notified when City boards and committees are meeting?: Visit “Notify Me” and sign up.

14. Where can I find Vital Records such as birth, death, marriage, and divorce records?: If the event occurred in Broward County, you can request copies from the Broward County Health Department at 954-467-4413 (http://www.browardchd.org/). Alternatively, you may contact the Florida Office of Vital Statistics at 904-359-6900, ext. 9000 (http://www.floridahealth.gov/) for any Vital Record filed in Florida.

15. Whom do I talk with about getting a divorce?: Contact the Broward County Clerk of the Court. The phone number is 954.712.7899.

16. How do I get a marriage license?: Marriage licenses are issued by the Broward County Clerk of the Court. Their phone number is 954-712-7899 ext. 7842. Visit their website at http://www.clerk-17thflcourts.org/clerkwebsite/marriage/default.aspx for more information.

17. Where do I get a copy of a birth/death certificate?: Contact the Broward County Health Department if the person was born in Broward County, Florida. Their phone number is 954-467-4413. Visit their website: www.browardchd.org. Persons born in Florida can also contact the Florida Department of Health. Their phone number is 904-359-6900, ext. 9000 (www.doh.state.fl.us) for any Vital Record filed in Florida.

18. How do I find out who owns a piece of property?: The Broward County Property Appraisers office information system can help. You will need to have at least one of the following pieces of information: property address, property owner or parcel ID number. You can also find out information using a map to pinpoint the location. 954-357-6830 or www.bcpa.net.

19. Do I need a city business license? How do I get one?: Visit Business Licensing to find out if you need a license and the procedure to apply for one. 954-921-3225 or http://www.hollywoodfl.org/218/Local-Business-Tax

20. How do I contact the Better Business Bureau?: If you have a complaint or want to check out a business before engaging their services, contact the Better Business Bureau Southeast Florida & the Caribbean office at:
4411 Beacon Circle Ste. 4
West Palm Beach, FL 33407
E-Mail: info@wpbbb.com
Ph.: 561-842-1918
Visit their website at www.Seflorida.bbb.org

21. I've been assigned to perform community service. What do I do?: Contact the City of Hollywood’s Volunteer Program Coordinator for an appointment at 954-921-3020. The office is located at 1600 S. Park Road, 1st Floor.

22. Whom do I contact about getting license plate/tags for my vehicle?: Contact the Broward County Revenue Collection. Their phone number is: 954-765-4697. Visit their website.at: http://www.dmvflorida.org/car-registrations.html.

23. Where do I get a passport?: The U.S. Department of State issues passports. United States Postal Service offices accept applications on behalf of the U.S. Department of State. To apply for a passport in Hollywood, contact the post office located at 1801 Polk Street at 954.926.8669. For additional information go to webpages for the Bureau of Consular Affairs for the U.S. Department of State. Passport Information

24. Whom do I contact to renew/get a driver's license?: Driver's licenses are issued by the State of Florida. Their phone number is 954-497-1570. Visit their website at: www.dmvflorida.org

25. Who do I contact to have property tax ownership records updated (new owner and/or address)?: Contact the Broward County Property Appraisers office at 954-357-6830.

26. How do I contact small claims court?: Broward County Clerk of the Courts 17th Judicial Circuit Court of Florida deals with small claims. Their phone number is 954-831-6565. Visit their website at: www.clerk-17th-flcourts.org

27. Where can I get information on my home or place of business?: For current open building permits you must contact the Building Division at 954.921.3335. Older, closed permits and accompanying plans are filed with the Records and Archives Division.

28. Where can I get arrest and accident reports for events occurring in Hollywood?: The Hollywood Police Department handles records for accident and arrest events within the City limits. You may contact that office at 954.967.4480. Additionally you can request records online using the City's Police 2 Citizen (P2C) portal. Request Police Records

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Cleaner, Healthier Hollywood: Changes to Sanitation Collection Services

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1. What is my collection day for garbage, recycling and yard waste?: Click here to enter your address to confirm your garbage, recycling and yard waste collection days.

2. What is my collection day for bulk/hard junk?: Click here to enter your address to confirm your bulk/hard junk collection day.

3. When can I place my carts out for collection?: Carts placed out no sooner than 5:00 p.m. on the day prior to scheduled service or no later than 7:00 a.m. on the day of scheduled service.

4. When do I have to have my carts returned to storage?: Carts must be returned to storage location no later than 7:00 p.m. on the day of scheduled service.

5. Where am I allowed to keep my collection carts?: Storage locations may include a carport, garage, side or rear of a property, approved, recessed cart bay in an alleyway or on private property.

6. Can I keep my carts in the alleyway?: Carts may be kept in the alleyway in approved, recessed cart bays or on private property. Meaning, if the placement of your fence or landscaping is such that allows space for your carts to be on your private property, and out of the public-right-of-way, then carts are allowed.

7. What happened to the commingled collections?: Commingled collections were eliminated as of October 1, 2020. Yard Waste (grass clippings, leaves, cuttings, fronds, limbs, etc.) are collected weekly. Bulk waste (furniture, mattresses, appliances, household goods) are collected monthly. These items are not to be mixed together.

8. How much yard waste can I place out for collections each week?: 4 cubic yards

9. How much bulk waste can I place out for collection each month?: 6 cubic yards

10. Why can't I throw my bulk and yard waste in the alley? Isn't that what it's for?: If you have private property within the alleyway (i.e: your fence is set back onto your property, allowing for more of your private property in the alleyway) then you may place bulk and yard debris on that property. However, if your fence or landscaping goes right up to the alley pavement, you may not place materials in the public right-of-way. The alley public-right-of-way must remain clear.

11. I received a violation. What does it mean?: Materials placed out earlier than collection schedule will be assessed a removal fee, if not removed within 24 hours of first notice of violation. If, after 24 hours, the materials are still there a crew will come to remove the materials and the property owner will be charged the cost of removal and a $200 administrative service charge fee.

12. Who is responsible for trimming the landscaping in the alleyways?: Individual property owners are responsible for keeping their landscaping trimmed to prevent it from overflowing into the alleyway which then prevents clean passage.

13. Are house numbers required in the alleyway?: Each property with alley access must have house numbers visible from the alley public right-of-way.

14. Can my professional landscapers leave the materials they cut?: No. Professional tree trimmers and lawn maintenance companies are required to remove all debris.

15. I live in Hollywood a few months out of the year. Do I still have to pay when my place is unoccupied?: The monthly sanitation fee will to be charged, regardless of occupancy,

16. How can I earn rewards for recycling?: The Waste Pro Rewards recycling incentive program rewards residents with discounts to local and national businesses for their curbside recycling efforts. To register for your free rewards account, visit www.WasteProRewards.com, and select Hollywood from the community options then follow the prompts to activate your account. It’s easy! For account activation assistance, please call 1.888.234.8211.

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Code Compliance

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1. Who is the Code Enforcement Officer for my neighborhood?: Please check the
Code Enforcement Map

2. How Are Code Compliance Services Provided?: Code Compliance officers are assigned to zones. Most of our activity (95%) is initiated by officers during routine patrol of their zone. Officers also investigate complaints that are reported by telephone, email or regular mail

3. What to Do if You Receive a Code Violation: Citations will have the code section that was violated and will state the time allowed for compliance. The length of time given generally depends on the nature of the violation and the measures necessary to make corrective actions. If you do not understand the nature of the violation or if you need additional time to comply, contact the officer who issued the notice. The objective is compliance; reasonable requests for extensions are generally granted. You may also receive a letter regarding the violation; however, not all violations require a follow-up letter. Failure to comply may result in the case being referred to a City contractor for correction with assessment of the appropriate fee. Garbage and commingled violations are corrected by the Public Works Department with a penalty fee assessed. Additionally, cases may be scheduled for adjudication by the Special Magistrate. The Magistrate can assess a fine for continued noncompliance. An unpaid fine generally results in a lien on the property. Work performed by City contractors to correct violations which are unpaid becomes a property tax lien which has to be paid in order to transfer the sale of the property.

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Donating to the City Archives

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1. How can I contribute my photographs to the Hollywood Archives?: The Records and Archives Division welcomes either the donation or loan of your photographs of local people, buildings, and events. It is not necessary to give your family photographs to the Archives - with your permission, we will make arrangements to copy the photos and return the originals to you.

2. Is the city looking for any particular photographs?: While we welcome almost any photo that will help document Hollywood’s people and places, we are especially looking to document under-represented groups who have contributed to the quality of life in our city.

We would be especially grateful to obtain photos of African-American and Hispanic families, homes, businesses, social organizations, and religious institutions.

3. My family pictures are from the 1950s and 1960s, not like the very early ones you have here. Are they still important?: Absolutely. Age is not the only factor in deciding whether a document or photograph is archival. We take a long-term approach to collecting. After all, a photograph taken in the 1950s, 60s, or later will in another 75 or 80 years help document what Hollywood looked like a century earlier.

Remember, in 1925 the photographs that we now consider priceless artifacts were brand new.

4. What about other kinds of items?

We are also looking for donations of all types of materials that document the history of Hollywood

Advertising
Any items relating to tourism
Brochures
Businesses
Homes
Local government
Maps
Motion pictures and videos
Neighborhoods
Newsletters
Old newspapers and magazines
Pamphlets
Postcards
Posters
Programs
Public buildings
Recreational and cultural activities
Religion
Reports
Souvenirs
Sports

You can check our online database to see if we already have it, and call 954.921.3545 to arrange pickup or delivery.

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Dumpster Enclosures

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1. Who is required to provide dumpster enclosures?: On April 19, 2017, City Commission approved changes to Chap. 50 of the Code of Ordinances requiring dumpster enclosures for all commercial and multi-family (3 or more units) properties. This includes properties that store a dumpster adjacent to an alley. This change is in an effort to improve the appearance and cleanliness of the City.

2. Are there exceptions?: • Enclosures are not required for dumpsters that are stored on the property and
are not visible off-site.
• Enclosures are not required for wheeled refuse carts of less than one cubic
yard in size.

3. What are the general requirements for the enclosure construction?: • Enclosures can be constructed of wood lumber, plastic lumber, masonry or
concrete.
• The height shall be 12 inches or greater than the highest part of the dumpster.
• Gates must be opaque (not see through) material.
• Enclosures must be placed on a hardened paving surface.
• It is encouraged, but not required, that enclosures for multi-family properties
have a separate pedestrian gate for ease of access.
• Dumpster enclosure gates cannot swing over the property lines or into a Right-
of-Way.
• For further information on the construction requirements for enclosures, refer
to the Code of Ordinances, Chapter 50, entitled Solid Waste and Recycling
Management.

4. I do not have room for an enclosure on my property – what do I do?: Property owners with demonstrated insufficient space for an enclosure may apply for an alternative screening method, such as decorative veneer, landscaping or other instead of an enclosure construction. Approval of an alternative screening method is contingent on the dumpster being positioned/screened so that it is not an aesthetic detriment to the community. Property owners should work with the Building and Planning Divisions on applications of alternative screening methods.

5. When do I need to be in compliance with the dumpster enclosure requirements?: All properties must come into conformity by September 1, 2018.

6. What types of approvals are needed?: A building permit is required prior to constructing or installing an enclosure. Also if the new enclosure requires new pavement or a new concrete slab over the size of 250 square feet, the plans for the enclosure must be approved by Broward County Development and Environmental Division prior to applying to the City. In an effort to assist property owners with the design of your enclosure, the City has created standardized architectural drawings which are available for free to the public. Information on how to obtain a building permit, who can apply for the building permit, or access the standardized drawings can be found on the City’s website or by contacting the Building Division at 954.921.3335. Building Division

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Emergency Management

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1. How long should I expect to be self-sufficient during an emergency?: You should be self-sufficient for at least 72 hours, or three days, following a hurricane or any other serious emergency. This means you should have three days' worth of supplies for each member of your household and your pet(s).

2. What should my emergency supply kit include?: Click on the link below for a comprehensive list of items you should include in your emergency supply kit. Prepare an Emergency Supply Kit

3. How do I know if live in an evacuation zone?: The City of Hollywood has two evacuation zones. Zone A is comprised of the barrier island. Zone B includes all of Hollywood east of Federal Highway.
Evacuation Routes and Zone Map

4. Do I have to evacuate if an evacuation order is issued for my area?: Evacuation orders are issued to protect residents from hazardous situations that may affect their area during an emergency. While you cannot legally be forced to leave your home, understand that you likely will be unable to depend on emergency crews such as police and fire rescue to assist you during a life-threatening situation. Conditions outside may not allow emergency units to assist you. So it is strongly recommended that you heed an evacuation order, if given.

5. What is Alert Hollywood and how do I register to receive these alerts?: Alert Hollywood is a public emergency alert system used by the City of Hollywood to notify residents through phone calls, e-mails and text messages to mobile phones or text pagers of an emergency in the community such as a hurricane watch or warning, flash flood warning, tornado warning, serious police situations, and other critical events. The service is free to the public. Text message fees by your wireless carrier may apply depending on your mobile phone plan.
Register for CodeRED

6. Do gas stations, supermarkets and other stores in Hollywood have backup generator capability?: Yes. Florida law requires gas stations located within a mile of an interstate or evacuation route to have backup generator capability. However, the law does not require these stations to open during an emergency. Several supermarkets and retail stores in Hollywood also have backup generator capability. Generator-Ready Businesses in Hollywood

7. I have a relative with special needs. What should I do to prepare them for an emergency?: Be sure to make appropriate arrangements for them. You also can register them for accommodation at a Special Medical Needs Shelter (click on the link below for more information). To request or obtain an application for a Special Needs Shelter and/or Paratransit evacuation transportation, including applications in alternative formats, call Broward County Emergency Management at 954.831.3902 (TTY 954.831.3940). Special Needs Registration Information

8. Can I receive emergency alerts from the City of Hollywood?: Yes. The City of Hollywood encourages its residents to register for its Alert Hollywood alert system. Alert Hollywood notifies residents through phone calls, e-mails and text messages to mobile phones or text pagers of an emergency in the community such as a hurricane watch or warning, flash flood warning, tornado warning, serious police situations, and other critical events. Residents also are encouraged to sign up for NotifyMe alerts to receive important information about upcoming events, meetings, and ongoing situations in the City of Hollywood.
Register for CodeRED

9. I have a pet. What can I do to ensure they are safe during an emergency?: Make sure you have enough food and water for them and you keep them indoors with you during an emergency. If you have to evacuate and would like to inquire about placing your pet in a pet-friendly shelter, please call the Humane Society of Broward County at 954.989.3977.

10. How can I become a member of the Hollywood Community Emergency Response Team (CERT)?: Contact Hollywood Emergency Management at 954.921.3053 for more information on joining CERT. In order to join CERT, you must be at least 18 years old, pass a background check, and be in good physical condition. CERT certification consists of a 20-hour training program conducted on-site. Meetings are held the first week of each month, usually on a Saturday morning. Hollywood CERT

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Film Permits

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1. Does the City of Hollywood always require Insurance?: Yes, insurance is always required. The Certificate of Insurance policy must provide at least $1 million of Comprehensive General Liability to include the following:
• Name of the insurance company
• Name of the insured production company Certificate holder should be named as follows: City of Hollywood, 2600 Hollywood Blvd. Hollywood, FL 33020
• Policy number and dates of coverage
Note: For General Liability only, the certificate holder is noted as additional insured with respect to claims arising out of the operational of the named insured.

2. How do I submit a Film Permit Application?: Fill out the film permit application located at www.sunny.org/film. The Greater Fort Lauderdale/Broward Office of Film and Entertainment will work with the City of Hollywood to process your application. There is no fee for a film permit in the City of Hollywood, but charges for related services such as parking, police detail officers and facility rental fees may apply.

3. How much time is needed to process a film permit?: Your permit should be submitted a minimum of five (5) business days prior to the first day of filming. The City will make every effort to accommodate shorter notice, but cannot assure the needed arrangements for public safety and notification can be made in a reduced time frame.

4. Where are the offices for the City of Hollywood located?: Hollywood City Hall, 2600 Hollywood Boulevard, Hollywood, FL 33020. The Hollywood Police
Department is located at 3250 Hollywood Boulevard, FL 33021. The telephone number for the Office of Public Affairs is 954.921.3201.

5. I'm not sure where I want to film, how can I take care of the permit responsibilities?: It is important for production companies to be specific about film locations. The City of Hollywood does not issue blanket permits and you will need to identify on the film permit application the area in which you would like to film. If you are unsure of the area or need location assistance, please contact the Greater Fort Lauderdale/Broward Office of Film and Entertainment at 954.767.2467.

6. Is there an exemption for a small crew?: There are no exemptions from the permit process. If your production is requesting to use public rights-of-way or other public areas, you will be required to have a film permit and proof of insurance.

7. Is there a film permit fee?: No. However, there may be additional costs associated with safety, parking, security, facility rental, or traffic issues.

8. How do I pay my film permit fees?: You can pay for parking, safety inspections, facility rentals, police details via cash, check, money order. Some fees may be payable by credit card. All fees must be paid in full prior to issuance of a film permit.

9. What if I want to film on the sidewalks? How do I notify the neighboring property owners/business our production will be in their area?: As part of the film permitting process, you will be required to distribute notification letters to the business owners or residents who will be impacted by the filming activity. In some instances, the City may require you to receive the permission of all property owners who will be directly impacted by the production. Notification letters must be distributed to all properties within 500 feet of the location(s) of the production. Applicants may be asked to provide a listing of the addresses notified. Notification letters must be approved by the City prior to distribution.

10. What if I need law enforcement?: Based on the size of your production and the scope of your activities, the Hollywood Police Department will determine whether officers will be required on-site during the film event. There is a charge of $100.00 for the police permit. The officer is paid at a rate of at least $35.00 per hour (depending on rank) on-site in cash or by check. Call the Police Detail Office for additional information, 954.967.4544.

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Fire Rescue

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1. How do I obtain a copy of a Fire Incident or Fire Inspection Report?: Please go to the City Clerk's webpage.
click here

2. How do I request a copy of my medical report?

Attorneys

ELECTRONIC www.ChartSwap.com and use HOLLYWOOD EMS

Patients Records Request

Mail to the address provided on the form with a copy of the patient’s & applicant’s government issued photo ID and if applicable a Power of Attorney and a copy of the Death Certificate.

Forms

Request for Disclosure of Health Information

Hardship Request

Billing Disputes, Statements, Hardship

Change Healthcare Office: 1-800-226-1012 Fax: 305-591-4660

Payments for EMS Transport, Mail to Billing Lockbox

City of Hollywood & Beach Safety Department

P. O. Box 947121

Atlanta, GA 30394

Hospitals, Medical Examiner, Police Departments or other Gov’t. Entities

Contact Fire Rescue EMS Division 954-967-4248

3. How do I become a Florida certified Firefighter?: For information on becoming a certified Florida Firefighter, please contact the Bureau of Fire Standards and Training at the Florida State Fire College in Ocala, FL at 352.369.2800, or visit:
Bureau of Fire Standards and Training

4. How do I become a Florida certified EMT/Paramedic?: For information on becoming a certified EMT/Paramedic in Florida, please contact the Florida Department of Health, Bureau of Emergency Medical Services in Tallahassee at 850.245.4440, or visit:
Florida Department of Health

5. Does the Hollywood Fire Department teach CPR?: The Hollywood Fire Department does not currently offer CPR classes to the general public

6. Who do I contact to report a fire code violation at a business or other occupancy?: The Division of Fire Prevention & Life Safety at (954) 967-4404 Monday -Thursday 7am - 5pm. This office is closed on all legal holidays. If you need to report a fire code violation that is a serious life safety hazard outside the normal work hours call ‘911’ or (954) 967-HELP (4357).

7. Who do I contact for a problem with a fire hydrant?: Leaking or broken hydrants should be reported to the Department of Public Utilities at 954.921.3046. Also note, you cannot paint hydrants yourself. If too much paint is applied, firefighters may not be able to attach their equipment to it in an emergency.
Public Utilities

8. Does Hollywood Fire Department participate in telephone solicitation?: No organization affiliated with the Hollywood Fire Department participates in phone solicitations.

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Footer FAQs

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1. What are City Administrative Office Hours?: City Hall and other City administrative offices are open Monday through Thursday from 7:00 a.m. to 6:00 p.m. and are closed on Friday.

2. Who do I report litter complaints to?: You can report litter by calling Waste Pro at 954.967.4200 or the City's Environmental Services Division at 954.967.4320. You can also enter issues into the Help Me Hollywood Application at the link found below. Help Me Hollywood

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Garbage, Recycling, Bulk and Yard Waste Frequently Asked Questions (FAQs)

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1. What is Bulk Waste?

Bulk waste is furniture, mattresses, appliances, bicycles, and other household goods.
The average homeowner does not produce more than 6 cubic yards per month.
If they are producing more than they are probably bringing material in from another place or doing a major renovation.
If they are doing a major renovation and have material greater than 6 cubic yards they should make prior arrangements to have the material removed by a hauler or through us.

2. What specific changes were made to the bulk waste collection?

Bulk Waste will be collected once per month as specified in the collection schedule map on the City’s website. Bulk Waste Collection Schedule Map
Bulk waste material shall be no more than 6 cubic yards. No yard waste is allowed to be mixed with bulk waste.

3. What material is considered unacceptable?

Motor vehicles, trailers, or other types of machinery or equipment, highly flammable substances, hazardous waste, sludge, pathological and biological wastes, liquid wastes, sewage, manure, feces , explosives and ordnance materials, radioactive materials, construction and demolition material, rocks, and soil or any combination of bulk waste and yard waste or any bulk waste or yard waste not meeting the definitions above.
The code states that you place this material out for collection you will be in violation.
If you do then a code officer will notify you that you are in violation of the code.
You will have 24 hours to remove it from the curb or arrange to have it picked up.
You can arrange this pick up through the city or you may contract with a licensed hauler allowed to work within the city.
If neither of these two arrangements are made the City will arrange pick up and you will be charged the disposal fee plus a $200 administration fee.
If this activity is repeated then a civil citation will also be incurred.

1^st Offense:	$75
2^nd Offense:	$150
3^rdOffense:	$250
4^th Offense:	$500 to be repealed for every offense there after

4. What is Yard Waste?

Yard waste is grass clippings, leaves, miscellaneous garden trash, shrubbery cuttings, palm fronds or tree limbs.
You are allowed to dispose of 4 cubic yards per week.
If you have a landscaper it is required by code that they take and dispose of the material. They are not covered under your residential fee structure.

5. Can my landscaper place my yard waste out for collection?

No. Professional tree trimmers, lawn maintenance companies, landscapers, etc. are required to arrange for disposal of cuttings, branches, grass and leaves. They are not considered City Environmental Services customers. They are also required to obtain all necessary local business tax receipts.
If your landscaper leaves the material, you the property owner will be held responsible for the cost of the removal if they do not take the material and may be subject to a civil citation.

1^st Offense:	$75
2^nd Offense:	$150
3^rdOffense:	$250
4^th Offense:	$500 to be repealed for every offense there after

6. What specific changes were made to the yard waste collection?

Yard waste will still be collected once per week as specified in collection schedule map on the City’s website. Yard Waste Collection Schedule Map
Yard waste material shall be no more than 4 cubic yards per week. No bulk waste is allowed to be mixed with yard waste.

7. Will Commingled Collections resume after October 1, 2020 and why did the change occur?

No. Effective October 1, 2020. Bulk and Yard waste will be collected separately. Bulk waste will be collected once per month collections (*refer to collection map on City of Hollywood website for specific day and time of service). Yard Waste collections will remain on a weekly schedule.

8. What happens if I mix my bulk waste and yard waste together for collection?

The code states that you may not mix bulk waste and yard waste together for collection.
If you do then a code officer will notify you that you are in violation of the code.
You will have 24 hours to remove it from the curb or arrange to have it picked up.
You can arrange this pick up through the city or you may contract with a licensed hauler allowed to work within the city.
If neither of these two arrangements are made the City will arrange pick up and you will be charged the disposal fee plus a $200 administration fee
If this is activity is repeated then a civil citation will also be incurred.
1^stOffense:
$75
2^ndOffense:
$150
3^rd Offense:
$250
4^th Offense:
$500 to be repeated for every offense there after

9. What happens if I place my material out for collection outside of my collection schedule?

The code states that you may not put your material out in the right of way for collection more than 24 hours in advance of your service.
If you do then a code officer will notify you that you are in violation of the code.
You will have 24 hours to remove it from the curb or arrange to have it picked up.
You can arrange this pick up through the city or you may contract with a licensed hauler allowed to work within the city.
If neither of these two arrangements are made the City will arrange pick up and you will be charged the disposal fee plus a $200 administration fee.
If this is activity is repeated then a civil citation will also be incurred.

1^st Offense:	$75
2^nd Offense:	$150
3^rd Offense:	$250
4^th Offense:	$500 to be repeated for every offense thereafter

10. Where should I place my bulk waste or yard waste?

All bulk waste and yard waste shall be placed for collection at the rear of the private property (if you have an alley) or on the swale or unpaved portion of the right-of-way (if you don’t have an alley).
The location must be easily accessible to the collection crews and must not impede the flow of traffic.
To allow for the safe operation of equipment, the bulk waste or yard waste debris is not to be placed near or under guy wires or adjacent to utility poles, trees, water meters, cable boxes, fences or other structures.
Placement of bulk waste or yard waste is the responsibility of the property owner, and any damages to these items due to the improper placement of bulk waste or yard waste will be the responsibility to the property owner.

11. Can I store my garbage and recycling carts in the alley?

Property owners will be required to store these receptacles at the side or rear of the property.
Property owners will not be allowed to store these receptacles in the alley, unless the owner has an approved/permitted recessed bay for storage.
If you do not bring your Garbage/Recycling receptacles to the appropriate location you can be cited with a civil citation.

1^st Offense:	$75
2^nd offense:	$150
3^rdOffense:	$250
4^th Offense:	$500 to be repeated for every offense thereafter

12. What time must my carts be placed for service? When do I need to bring it back?

Garbage and Recycling receptacles shall be placed out for service no sooner than 5:00 pm on the day prior to their scheduled service.
The carts should be placed out for service no later than 7:00 am on the day of scheduled service.
Garbage and Recycling receptacles must be returned to storage no later than 7:00 pm on the day of scheduled service.

13. My cart is damaged, what should I do?

You should call Waste Pro at 954-967-4200 or Environmental Services at 954-967-4526. Staff will be able to assist you with a work order for repair or replacement. Remember, Garbage and recycling carts remain the property of the City. The owner and/or occupant shall be responsible for charges associated with replacement of any city-owned receptacle damaged due to negligence or abuse.

14. What if I provided my own garbage or recycle receptacle for collection?

Customers must use an approved garbage or recycle cart issued by Waste Pro only. Customers should only have one garbage receptacle and one recycle receptacle per unit. Customers who possess more than one garbage or recycle receptacle and are not paying for it must be returned immediately.
Only City of Hollywood carts are to be utilized to receive services, no other carts are acceptable.

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Human Resources

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1. How do I apply for a job?: Follow this link for information on how to apply for a job with the City of Hollywood. How to Apply

2. How will I know what jobs I am qualified for and when to apply?: Whenever a position becomes available, the Human Resources Department will create an Employment Opportunity posting. This posting will contain a brief job description, statement of minimum educational and experience requirements, and will include a description of any special qualifications which may be required. Postings will be available for review on the city’s website. Employment applications must be received by 11:59 p.m. on the posted closing date unless otherwise specified. Resumes cannot be substituted for this requirement but may accompany a completed employment application.

3. How do I file my application?: In order to ensure your application receives the attention it deserves, you will need to submit a separate application for each open position for which you wish to be considered through our online Applicant Tracking System (ATS). It is very important you fill out the application completely, even if you attach a resume. Do not state “see resume” when asked to describe your responsibilities, experience, and employment dates. Your qualifications will be evaluated on the basis of the information you provide on the application itself. Your resume will be reviewed for clarification purposes only.

4. What is important to know about completing an application?: It is important to be as complete as possible in providing all the information required at the time of application. Be sure to specify any required degrees, graduation dates, certifications, licenses and document your work experience indicating corresponding employment dates. Any required accredited college or university education must be verifiable from a reliable source within the United States or its territories or possessions, and information identifying that source must be submitted with the application. Additional information will not be accepted after the announcement closing date.

5. Am I eligible to receive Veteran's preference?: Veteran's preference will be granted in accordance with Florida law to eligible veterans and spouses of veterans. Preference points will be awarded when copies of supporting documentation (DD-214 and/or proof of receipt of disability benefits) is provided at the time of application.

6. I missed the job closing date for a position. How can I be notified when a job opportunity becomes available at the City of Hollywood?

The City of Hollywood is looking for dynamic, talented, and enthusiastic people to join our team. We have a job interest card feature on our City of Hollywood Career Pages that will alert a candidate of a new job openings. This feature gives the candidate the opportunity to be notified for a position they are interested in and to submit an official employment application before the job closing date. The Job Interest Card is simple to complete. Once you have accessed the Job Interest Card, check off the job categories you are interested in, click “Subscribe” and then enter your contact information to begin receiving job opening notifications.

Here is the Job Interest Card link for your convenience: https://www.governmentjobs.com/careers/hollywoodfl/jobInterestCards/categories

7. What happens after I apply for a job?: You will receive a confirmation message displayed on the screen immediately after you successfully complete your application. Due to the volume of applications, every candidate meeting the minimum qualifications cannot be guaranteed an interview and the screening process can take several weeks to complete. Candidates are selected for an interview based on education and work experience most closely matching the requirements of the position and may be subject to an extensive selection process and screening program, which may include, but not be limited to, evaluation of training and experience, written test, oral test and performance test.

8. What kind of exam(s) will I be taking?: Depending on the position, the examination process may consist of one or any combination of the following: written exam, performance exam, education and experience evaluation, oral exam and/or other job related examinations. A passing grade is required on every examination. If a written and/ or performance test is required, it will be conducted by the Human Resources Office.

9. What happens after I take a test?: Applicants that pass will be scheduled for any additional testing or will be notified in writing of final score and position on the Civil Service Register. Applicants that fail will be notified in writing.

10. What if I need a special testing accommodation?: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Please call us at 954.921.3216 upon submission of your application prior to any scheduled examination.

11. How long does the application and examination process take?: The length of time depends on the number of people who apply and the type of examination given.

12. Who conducts the selection for interviews?: The City’s objective is to hire the best person for the position. Human Resources recruits, screens, and tests applicants (when applicable) based upon requirements for the position in order to create a pool of eligible candidates for consideration. The supervisors or managers in the department where the vacancy actually exists then review this pool of candidates, evaluate each candidate’s qualifications for the particular job and select who they want to interview.

13. Does the City of Hollywood have any prerequisites to employment other than the essential functions and qualifications described by the job posting?: Yes. After the hiring authority selects the top candidate for a position, the Human Resources Department will conduct a background investigation which will include employment, verification of education, driving history (for those positions requiring driving), criminal investigation, and other reports which may include information regarding character, work habits, performance and experience of past employment from previous employers. Following a job offer, candidates may also be required to successfully complete a pre-employment physical, and drug screening.

14. If I previously completed an application, will I automatically be considered for other positions?

No. You must submit a separate application for each position in which you are interested in. Your application is evaluated on how well your qualification (training, education and experience) match the particular position you are applying for.

When completing an application for the first time, you must create a profile in our career portal. The information entered in your profile is saved and used for all future applications submitted.

15. How Can I Volunteer with the City?

The City of Hollywood is happy to welcome valuable volunteers who play an important role in helping keep our community safe, vital and attractive. Applications are accepted for volunteer positions from individuals starting at age 16. School-based community service hours and unpaid internships are available. Please visit www.handsonbroward.org for a list of local opportunities for youth (under 16) or to find projects you can do if you need to complete court-ordered community service hours. To apply for a volunteer position, complete our online application at www.governmentjobs.com/careers/hollywoodfl/transferjobs.

For more information, please call Joshua Kittinger, 954-921-3217.

16. I have incurred damage to myself or my property within the City of Hollywood – How do I file a claim for damages?

If the claim involves property damage due to an automobile accident, potholes, fence damage, golf balls, or tree limbs please call 855.474.5264 for instructions on how to file your claim.

If the claim is attorney represented or involves excessive force or false arrest, please call 954.921.3505 for instructions on how to file your claim.

For any other, you can find more information on the City website by clicking the following link;

Labor Relations & Risk Management | Hollywood, FL - Official Website (hollywoodfl.org)

Requests for Records and Employment Verification

Pursuant to F.S. Chapter 119, the City of Hollywood will not release:
• Social Security Numbers
• Personal Health Information
• Confidential information without the appropriate legal releases
• Or any other information exempt by law

All requests for employment verification should be directed to the Human Resources Office via phone or fax at:

Phone: 954.921.3216

Fax: 954.921.3487

17. Request for an Employee’s Personal File: All requests to view or copies of an employee’s personal file should be directed to the City Clerk’s Office. Public records may be requested online.

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NORESCO Street Lighting

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1. Why is this project taking place?: The City is investing in the new fixtures to improve light quality, increase visibility and reduce energy costs.

2. Who is upgrading the street lights?: The City of Hollywood is upgrading the more than 2,000 City-owned fixtures.

3. What does this lighting upgrade include?: Existing high intensity discharge (HID) fixtures will be replaced with new light emitting diode (LED) fixtures and smart controls.

4. Why are the lights outside my house not being upgraded?: Florida Power and Light poles and fixtures were replaced over the last several years. It is possible the light outside your property has already been upgraded to LED

5. Will the lights in my alleyway also be replaced?: Alleyway lighting is not included in this scope of work

6. What is the difference between the old and new lights?: Traditional high pressure sodium (HPS) and metal halide (MH) fixtures are being replaced with new light emitting diode (LED) fixtures. In most areas, you will notice a change in the light color, from an orange light to a brighter white light.

7. What will happen the to the light and pole in front of my house?: The existing light fixture will be replaced and the existing pole will remain the same.

8. What happens to the trees in my swale?: In some cases it may be necessary for crews to prune existing landscaping at no expense to the homeowner.

9. What do I have to do to prepare for this project?: You can help by ensuring all personal property, including landscaping planted in pots or planters that can be temporarily moved should be moved outside of the work zone.

10. When can I expect this project to start in my neighborhood?: The lighting upgrade project is slated to begin in October 2023.

11. When can I expect this project to end?: The lighting upgrade project is scheduled to conclude by October 2024, subject to weather or other unexpected delays.

12. Where is the lighting upgrade taking place?: City-owned street lights are being upgraded throughout the entire City.

13. Who do I call if I have questions or concerns?: For questions or concerns, please call the Department of Design and Construction Management, Elisa A Iglesias, Sr. Project Manager, at 954-921-3410

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Parking

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1. Can I park my recreational vehicle on the beach as long as I pay the meter?: No. The city’s ordinance section 72.121 prohibits recreational vehicles being parked in the beach street parking areas.

2. Can I park my motorcycle in a regular parking space?: Yes. You may park your motorcycle in a regular parking space. If you are parked in a metered space, you must purchase time on the meter. You must also obey all other City of Hollywood parking ordinances as they are fully enforced.

3. Can I use a beach garage parking meter receipt to park on the streets near the beach?: No. You can only use a beach garage meter receipt in the beach garage. If you move to a parking space on-street, you will need to purchase additional time on the parking meter.

4. How can I report a broken parking meter?: To report a broken meter, contact the Office of Parking at 954.921.3535 or meter technician at 954.253.9072 to provide us with the meter number and location of meter. Then proceed to nearest working parking meter to process your parking transaction.

5. How can I report an illegally parked vehicle?

You may call the Office of Parking at 954.921.3535 or non- emergency police at 954.967. 4636 and provide the following information:

Exact location where vehicle is parked
Make, model, tag, and color of the vehicle
Why the vehicle is considered illegally parked (e.g.: blocked driveway, abandoned, fire hydrant, yellow curb, etc.)

You may also visit the Hollywood Connect link on our City's Website to report the vehicle electronically.

6. How do I recover my vehicle if it was booted or towed?

You may visit the Parking Webpage or our Parking Office (Mon-Thur, 7a-6p) to make payment to all outstanding citation. Once all citations are paid in full the Parking Supervisor will receive notice and will remove the boot from your vehicle within 1 hour between 7a-12a; after 12a the boot will be removed the next day after 7am.

You may also call the parking office at 954-921-3535 and speak to a representative for assistance with the boot removal process.

If you vehicle is towed, please contact Hollywood Police Department at 954-764-4357.

7. How do I appeal my citation?: If you believe the citation was issued in error, you may appeal your citation within 10 days, excluding weekends and holidays. You may appeal online or in-person at the Office of Parking.
Do not pay your citation if you are appealing it.

8. How much does metered on-street parking cost?: The hourly rate is $3.00 per hour Monday through Thursday and $4.00 per hour Friday through Sunday and on holidays

9. I’m an employee, where can I park?: Employees can park in designated areas located in downtown and in the upper floor of both Hollywood Beach Garages (Garfield and Nevada).

10. I need a place to park my large recreational vehicle, commercial vehicle or a boat & trailer, where do I go?: The Recreational Vehicle Storage Facility is available to all residents. A lease agreement may be obtained by visiting the Office of Parking located at 2600 Hollywood Boulevard, City Hall West Side Annex Building. Our office hours are Monday - Thursday, 7:00 am to 6:00 pm, except weekends and holidays.

11. If the parking meter is out of service can I still park without paying?: No. Please proceed to a different parking meter in the area or use the pay by mobile service to pay for parking. For more information about this service, please visit Parkmobile.

12. Is there any free parking on city streets?

No, there are over 500 metered parking spaces on the street in downtown Hollywood. On-street metered parking costs $1.50 per hour at these spaces, as they are for shorter term parking. If you need more time to enjoy downtown, there is also long-term parking available at the following City of Hollywood facilities:

Van Buren Garage: 251 S. 20th Avenue
Radius Garage: 251 N. 19th Avenue

The parking fee at both downtown garages is only $1.00 per hour. Both facilities are convenient to businesses, shopping and dining.

13. What do I do if I get a new car after I purchased a parking permit?: You must contact or visit the Parking Office during normal business hours (Mon-Thur, 7a-6p) to update your vehicle information. Proof of purchase of new vehicle may be required.

14. What do I do if the meter I parked at was not working properly and I received a citation?: You should visit the appeal section of the Parking Website to submit an appeal explaining the meter malfunction.

15. What other parking permits are available and what are the costs?: For a list of parking permits and costs, please visit Parking Permits

16. What payment methods are accepted by the parking meters?: The parking meters accept coins, cash, debit, and credit cards - Visa and MasterCard only. You can also use the pay by mobile service. For more information about this service, please visit Park Mobile.

17. When is paid parking enforced?: Metered parking is enforced 24/7 a week including weekends and holidays.

18. Where can I obtain a handicap placard?: For information on obtaining a handicap placard, please visit the Florida Department of Highway Safety and Motor Vehicles.

19. Where can I purchase or renew a parking permit?: Parking permits can be purchased or renewed online or in person:
City of Hollywood Office of Parking 2600 Hollywood Boulevard,
City Hall West Side Annex Building
954.921.3535 - Monday - Thursday, 7:00 am to 6:00 pm.

20. Where do I pay my parking ticket?: Parking tickets can be paid by mail, online or in-person:
City of Hollywood Office of Parking
2600 Hollywood Boulevard,
Hollywood, FL 33020
City Hall West Side Annex Building
954.921.3535 - Monday - Thursday, 7:00 am to 6:00 pm

21. Who can apply for a Resident Parking Permit?

All Hollywood residents including seasonal residents. You can apply for a Resident Parking Permit if:

All documents are in the permit applicant’s name
Either your current lease agreement, current utility bill, voter ID, or property tax bill has a Hollywood address
Your current driver’s license has a Hollywood address
Your current vehicle registration has a Hollywood address

22. Why is parking enforcement necessary in the city?: We strongly prefer to educate customers in order to help them avoid tickets. That said, sound parking enforcement is essential to a healthy parking system: it enables the city to maximize use of the existing parking supply and ensures that the street is used in the best interests of the community.

23. I parked my car for less than two hours and returned to the same block to park later during the day. Why did I receive a ticket for parking in excess of posted time limits in downtown Hollywood?: A citation is issued for exceeding the posted time limit if the vehicle was parked on the same block for a period longer than 3 hours. If you leave the downtown area for a few hours, the enforcement officer doesn’t know when you left or when you came back. They do not know if you are a downtown employee, downtown resident, or just a visitor. They do know that your vehicle was in the area earlier and also there hours later. If you are electronically chalked at both times on the same day, you can be cited.

24. I was unaware of the parking rule changes in Hollywood. Can the city void my parking citation?: If you feel your parking citation is unjust due to the change in parking rule, you can appeal your citation via our Parking Website. Any driver who receives a citation for any reason can appeal the citation and ask for a courtesy warning.

25. I have a citywide parking permit. Can I park for as long as I want anywhere in Hollywood?: Citywide permits allow drivers to park at no additional charge in the Hollywood Beach on-street metered spaces, Beach City garages and Downtown permit areas. It does not allow a driver to exceed the posted time limits, unless signed as permitted. It does, however, allow a driver to park long term in areas designated for long term city permit parking. NOTE: parking in ALL public parking spaces in the City of Hollywood are limited to 24 hours per space.

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Parks, Recreation and Cultural Arts

Show All Answers

1. Are dogs allowed on the beach?

Dogs are allowed on Hollywood Beach, only between Pershing and Custer Streets. Dog Beach is free and open 7-days a week from sunrise to sunset. *Hours may be extended based on Lifeguard staffing.

Dog Beach Rules

Owners are legally responsible for their dog(s) at all times
Owners must control their dog(s) at all times
Owners are responsible for waste cleanup
Dogs must have a current rabies tag
Dogs must be leashed anywhere outside Dog Beach
City is not responsible for injury or damage
Use and enjoy the dog beach at your own risk
Help keep the beach clean. Clean up after yourself
Park Rangers and Lifeguards are authorized to advise any person or dog to leave these premises

Lightning is a severe hazard. Immediately exit the beach when lightning is observed and/or thunder is heard.

Prohibited

Sick Dogs
Dogs in heat
Aggressive Dogs
Other Animals
Alcohol
Glass containers
Fireworks
Whistles
Balloons
Polystyrene
Single-use plastic

Please help keep our beach clean - bring along a doggie bag!

For additional information, 954.921.3404.

Dog Parks

2. Is a permit required to be married on the beach?: Yes, if you are setting up anything on the beach you must obtain a permit through our Special Events Division.

3. Is alcohol allowed in the Parks?: No. Alcohol is not permitted in any City of Hollywood Parks.

4. How do I rent a Community Center?: To obtain rental information, please contact the Community Center you are interested in for availability. Community Centers

5. How do I reserve a pavilion and is there a fee?: To reserve a pavilion, call 954.921.3404. Reservations may only be made with full payment. You must visit the Parks, Recreation & Cultural Arts Department Main Office located at 1405 S 28 Avenue, Hollywood, FL 33020, Monday through Thursday 7:00 am – 6:00 pm. The fee schedule for reserving a pavilion are available at Pavilion Information. Major credit cards and/or money order accepted. Personal checks are accepted if the reservation is made 30 or more days in advance. Pavilion Information

6. Is a bounce house permitted at a park?: Bounce houses are allowed at some of the City of Hollywood parks with a permit from the. All vendors must supply the City of Hollywood with a certificate of liability insurance indicating the City as an additional insured.

7. How do I find the Art and Culture Center?: The Art and Culture Center of Hollywood is located at 1650 Harrison Street, Hollywood, FL 33019. The telephone number for the center is 954.921.3274, or you can visit artandculturecenter.org/ Art and Culture Center

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Planning and Development

Show All Answers

1. How do I apply for an Extended Hours License (E.H.L.)?: The EHL application and checklist can be found in the Division of Planning Office and online by selecting the link below. The application and checklist includes all applicable fee and requirement in order to submit. Please submit application to the Division of Planning Office, Room 315.
application

2. How do I apply for the Alcohol License?: The City of Hollywood’s application for Alcoholic Beverage Approval is available in the Division of Planning Office or by clicking the link below. The application must be submitted to the Division of Planning Office and include the following:
• City of Hollywood Application for Alcoholic Beverage Approval
• Certificate of Use
• Complete State ABT Application
• Distance Separation Survey (if applicable)
• Menu (if applicable)
application

3. How long is the Certificate of Use valid?: After obtaining a Certificate of Use a City of Hollywood Local Business Tax must be obtained within six months, or the Certificate of Use will become invalid and will result in the need to re-apply for a Certificate of Use. If the City of Hollywood Local Business Tax current is not maintained current and up to date do not the Certificate of Use will become invalid, and a new one will need to be applied for.

4. Do I need a Paint Permit to paint my house or building?: It is only necessary to obtain a Paint Permit if it is a commercial property located in the Community Redevelopment Area, or in any of the Historic Districts. A Paint Permit is not required for single family homes. The application for a Paint Permit can be found in the Division of Planning Office and online by clicking on the link below. The fee associated with a Paint Permit is $15.00. application

5. What gets reviewed by Historic Preservation Board (HPB)?: The Historic Preservation Board reviews all requests for additions to existing buildings, major restoration work or substantial alterations for locally designated historic sites or sites located within a historic district.

6. What gets reviewed by Planning & Development Board (P&D)?: Applications for Variance and Special Exceptions, applications to request for zoning change or land use change, applications to make a request for a text amendment, and to review site plans and architectural design.

7. What gets reviewed by Technical Advisory Committee (TAC)?: All new construction and modifications to existing residential developments, which result in five or more dwellings on a single lot, all new nonresidential developments and existing nonresidential modifications which result in an increase of 11 or more parking spaces.

8. How much does a Certificate of Use cost and how long does it take?: A Certificate of Use costs exactly $121.00. The application typically takes three to five business days to process.

9. What is the cost of a City of Hollywood Application for Alcoholic Beverage Approval?: A City of Hollywood Application for Alcoholic Beverage Approval costs $75.00.

10. Why do I need a Certificate of Use?: A Certificate of Use is necessary to verify the requested use is consistent with zoning regulations at the proposed location. Furthermore, a Certificate of Use is required for all businesses including new businesses, relocation of an existing business, new owner of business (transfer of ownership), and Rental of Apartment Units. Any change in use will require a new Certificate of Use.
However, a Certificate of Use is not required for single family homes, or home based businesses.

11. When does the Planning Board / Committee meet?: Meetings for Planning and Development Board are held the second Thursday of every month at 6:00 pm in room 219. The Historic Preservation Board meets the fourth Tuesday of every month at 4:00 pm in room 219. Technical Advisory Committee meets the first Monday and third Monday of every month at 1:30 pm in room 215. see calendar for additional

12. When would I ask for a variance?: A Variance is needed when you want a specific property exempt from the requirements of a zoning regulation. The development and Review Board shall have the authority to consider petitions relating to variances for all development outside the historic district and historic sites. Administrative Variance may be approved by the Planning & Development Services Director without review by the appropriate board.

13. What do I need to obtain a Temporary Banner/Balloon Permit?: To obtain a Temporary Banner Permit the submission should include the following when submitting to the Division of Planning:
• Temporary Banner/Balloon Permit Application (can be found in the Division of Planning Office and online by selecting the link below.
• Rendering of sign showing dimensions
• Certificate of Use
A temporary banner/balloon permit is only valid for 10 consecutive days, three times per year. A fee of $50.00 per 10 days is required.
application

14. Where is C.R.A. located?: Community Redevelopment Agency
330 N Federal Hollywood, FL
(CRA) 954.921.2980

15. Why do I need a Special Exception application?: A Special Exception is one which is not permitted by right, but which may be permitted after assessing and addressing potential uses. The purpose of the Special Exception application review process is to allow the Planning and Development Board an opportunity to review such requests, identify issues and impose appropriate conditions to avoid, minimize or mitigate the potential negative impacts .

16. Why would I need a General Application?: A completed general application is required to go before a board to request a Variance, Special Exception or request a Zoning Change, Land use Change, Text Amendment or to have site plans reviewed by TAC and P&D / HPB if applicable.

17. General Planning and Zoning Questions: Email us

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Police

Show All Answers

1. How do I report a crime?: Dial 911 for emergencies. For non-emergencies, call 954.764.4357.
Help Prevent Crime

2. How can I report a fraud or identity theft?: If you or someone you know has been the victim of fraud or identity theft in the City of Hollywood, the Hollywood Police Department encourages you to visit its Economic Crimes Unit at the HPD West Network Center, 1109 North 69 Way in Hollywood. You also can call 954.967.4411 for assistance. Economic Crimes Unit Brochure

3. Can I claim lost property that I found?

With regard to "Found Property," if the rightful owner cannot be found, pursuant to Florida State Statute 705.102, the citizen who found the item has the option to make a claim to the property.

If the citizen wishes to make a claim, the citizen will be instructed that within three business days they must:

1. Place the Department on notice by contacting the Department's Property and Evidence Unit.

2. Pay a $25 deposit to the Department's Central Records to cover the cost of transportation, storage and publication notice. Such deposit will be reimbursed to the citizen by the rightful owner if they reclaim the property.

4. How can I get a traffic concern addressed?: Contact the Traffic Unit at 954.967.4567.

5. What will happen to my case after I make a report?: In most misdemeanor cases where the victim wants to prosecute, the victim follows up with the State Attorney’s Office to file charges. They are located at 201 S.E. 6 Street Fort Lauderdale, Florida.
In felony cases, the Probable Cause Affidavit, reports and statements are forwarded by the Hollywood Police Department’s Case Filing Unit to the State Attorney’s Office. The State Attorney’s Office determines which cases they will prosecute.

6. How can I get a copy of a police report?

Florida State Statute 119 governs the Public Records Law. Reports can take up to 10 business days for availability.

Copies of police reports can be obtained at the Police Departments Records Section located at 3250 Hollywood Boulevard. They are open Monday through Friday from 8:00 am to 4:30 pm excluding holidays and weekends. The cost of a police report is $.15 cents per page, or 20 cents for a double sided copy. Certified copies of reports are $1 per page. If extensive research is needed to complete a request, additional fees will apply.

Only those individuals involved in a crash, or their agent can obtain a copy of the crash report within 60 days of the crash date. An affidavit will be required to obtain such report.

7. What do I do if a report is incorrect?: If your report contains inaccurate information, the Officer that handled the original incident is the only one that can make changes to the report.

8. Where do I obtain a final disposition of a case?: Contact the Broward County Clerk of the Court 954.831.7154.

9. How do I contact the officer that handled my report?: Officers work various hours. Please leave them a message for them at 954.967.4636.

10. Will a detective follow up on my case?: A detective will be assigned to almost all felony cases and domestic violence misdemeanors.

11. How can I obtain neighborhood crime statistics?: To obtain information on crime statistics, visit Crime Mapping.

12. Where can I check to see if there is a Sexual Predator in my neighborhood?: Visit the Florida Department of Law Enforcement website

13. How do I file a report about something that is not criminal in nature?: Civil cases are filed in county court.

14. Who is the Neighborhood Team Leader in my area?: View the Neighborhood Team Leader map to find out.
NTL Contact Information

15. How do I commend an employee of the Hollywood Police Department?: To commend an employee of the Hollywood Police Department
CLICK HERE

16. How can I get something done about a continuous barking dog?: Contact our non emergency phone number at 954.764.4357 or your Neighborhood Team Leader, Code Enforcement Officer or the Animal Control Officer.

17. What time does the noise ordinance go in effect?: There is no specific time indicated in the ordinance. If noise is disturbing the peace, the ordinance is enforceable, as long as the complainant signs a complaint affidavit.

18. How do I evict a tenant?

An eviction is a civil matter handled at County Court. The Hollywood Police Department offers a Landlord Workshop to assist property owners in avoiding problems with their properties and tenants. The information presented at these workshops is extremely valuable to landlords. Some items to be discussed are:

Code Violations
Eviction Procedures
Tenant Screening
Hollywood City Ordinances
Injunctions for Domestic Violence
Procedures for Misdemeanor Complaints
Trespass Law

Contact the Special Operations Division of the Hollywood Police Department
3250 Hollywood Blvd.
Ph: 954.967.4456

19. How can I find out if someone was arrested?: To conduct an arrest search in Broward County, visit the Sheriff website.

20. Where can I get a restraining order?: Restraining Orders can be filed at the Broward County Court House located at 201 S.E. 6 Street, Fort Lauderdale Florida.

21. How long do I have to wait before reporting a person missing?: A specific criterion has to be met before a person is categorized as a Missing Person. There is no specified time frame that one has to wait to file a Missing Person report.

22. What happens to unclaimed property?: Found items are considered abandoned after 90 days and are subject to destruction, donation to charity, or auction. Items to be auctioned are submitted to aPolice auction website, which handles all aspects of the auctions, including the terms, rules, bidding arrangements, and shipping policies.
Evidentiary items related to crimes other than capital felonies will be disposed of after the final disposition of the courts; as outlined within the Florida State Statutes relating to evidence retention.

23. How do I get my property back that is being held by the Hollywood Police Department?

Please call the Property section at 954.967.4620 to confirm that we have your property and that it is available for release. Appointments are recommended and in some cases required. You will need your case number and photo identification. In some cases other documentation is required.

You may assign another person to retrieve your property with a notarized letter of authorization and photo identification. The letter must be addressed to the Hollywood Police Department Property Unit and include:

Notary stamp and signature
The case number
The name of the person you are granting this authority
Your signature

24. How do I make a complaint against an employee of the Police Department?

The Hollywood Police Department has created a Complaint Brochure to inform Hollywood residents and visitors of the process of making a complaint. The brochure is also available in Spanish, French and Creole. These brochures are also available at the Police Department's Headquarters.

Complaint Process:
All complaints will be accepted by the Internal Affairs Unit and can be received in person, by letter, by complaint form, by telephone, or by e-mail. Anonymous complaints are also accepted. The Office of the Chief of Police will review all complaints and a determination will be made to assign the complaint to the appropriate Division Major or the Internal Affairs Unit for investigation. Following a thorough and impartial investigation, a disposition will be rendered based on all available factual information. The complainant will be contacted at the completion of the investigation, and will have an opportunity to discuss the disposition of the complaint.

Step 1: You may contact the Hollywood Police Internal Affairs Unit at 954.967.4398, by email to IA@hollywoodfl.org

Step 2: Complaints can be documented on a Complaint Intake Form. Forms are located in the lobby of Police Headquarters.

Step 3: Completed Complaint Intake Forms may be hand-delivered to any On-Duty Supervisor, hand-delivered to the Public Information Desk in the lobby of Police Headquarters, mailed or faxed to the number included on the Complaint Intake Form, or emailed to IA@hollywoodfl.org.

Complaints can also be submitted via our online Complaint Intake Form available on the Internal Affairs website. Click the Internal Affairs website link below.

You must print, fill out, then mail, fax or hand-deliver the form to:

Hollywood Police Department
Internal Affairs Unit
3250 Hollywood Boulevard
Hollywood, Florida 33021
954.967.4398 (Internal Affairs Unit)
954.967.4313 (Fax)

Step 4: You may at any time speak with an On-Duty Supervisor to initiate a complaint on any Member of the Police Department by contacting 954.764.4357.

Step 5: Upon receipt of the complaint, you will be contacted by the investigating Supervisor or the Internal Affairs Unit. At this step you may be requested to provide a sworn statement(s), produce any evidence of allegations and/or discuss the complaint in detail.
Internal Affairs

25. Can I ride my bike on the beach?: View the city's code of ordinances.

26. Can I walk my dog on the beach?: View the city's code of ordinances.

27. Is alcohol permitted on the beach?: View the city's code of ordinances.

28. Do you offer VIN verification checks?: Vehicle Identification Number verifications checks are available using a Public Notary.

29. How do I hire a Police Officer for off duty security?: Please Complete the "Extra Duty Police Officer Application Form" and the "Extra Duty Police Services Hold Harmless Agreement". Forms are available at Police Headquarters,3250 Hollywood Boulevard, Hollywood, FL 33021. For further information, contact the Hollywood Police Detail Coordinator at 954.967.4500.

30. Who is the Code Enforcement Officer for my neighborhood?: View the online code enforcement officer map. Code Enforcement Officer map

31. Do you provide fingerprint services?: Fingerprints are available Tuesdays and Wednesdays from 8:00 am to 10:30 am Fingerprint cards must be brought in by the requester. The cost for fingerprinting services is $10 for City of Hollywood Residents and $15 for Non- Residents.

32. Where can I get a background check?

A local background check for incidents which occurred in the City of Hollywood is available at Police Departments Records Section located at 3250 Hollywood Boulevard. They are open Monday through Friday from 8:00 a.m. to 4:30 p.m. excluding holidays and weekends.

Countywide background checks are available at 2600 Broward Boulevard. Their contact number is 954.831.8700.

A Level II background check is available through the Federal Bureau of Investigations. Their contact number is 754.703.2000.

Full background checks for State of Florida are available through the State. Their contact information is 850.410.8109.

33. How do I become a Police Officer?: View the police officer requirements and process.

34. Can I get Community Service hours at the Police Department?: Community Service office hours are available through our Quarter Master’s Section. They can be reached at 954.967.4430.

35. How do I get a permit for a block party?: Please fill out the Block Party Application and deliver it to the Hollywood Police Department at 3250 Hollywood Boulevard, Hollywood, FL 33021. For additional information, please contact the Patrol Office at 954.967.4500

36. How do I get speed bumps on my street?: To request a speed bump for your street contact the city traffic engineer at 954.921.3900.

37. Where do I dispute or pay for a parking ticket?: View the city's parking enforcement policies.

38. Where do I pay a ticket issued to me?: Tickets are payable at the Broward County Court House. For more information or to pay online, visit
the clerk of the courts website.

39. How do I apply for special parking requests, parades, or demonstrations and assemblies?: Click on the applicable form Traffic, Special Events and Neighborhood Officers

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Procurement Division

Show All Answers

1. How do I become a Vendor for the City of Hollywood?: Please register with BidSync by choosing the “Free Registration”.
BidSync

2. How do I check for current bid openings?: Click on the link to view current bid information Bid Opening

3. How do I check for bid award information?: Click on the link to get the information Award Recommendation

4. How do I see the City's Procurement Contracts?: Click on the link to our website Contracts

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Public Utilities

Show All Answers

1. Who do I call regarding after hours utility emergencies?: For after-hours emergencies (Monday - Thursday after 6:00pm, Fridays, weekends and holidays) please call the Utilities afterhours number at 954.921.3046.

2. Who do I call regarding a water shut-off notice or water billing issue?: To speak with a Customer Service Representative, Monday thru Thursday from 7 a.m. to 6 p.m., please call 954.921.3938.

3. Who do I contact if I have a problem with my meter?: Please contact Utility Billing Customer Service at 954.921.3938.

4. Who is responsible for finding and fixing leaks in my system?: The City of Hollywood Department of Public Utilities will inspect from the City’s connection up to the meter for any leaks or damages. Property owners are responsible for repairing leaks beyond the meter, including the connection to the meter from their property. Please contact Utility Billing Customer Service at 954.921.3938 to schedule an evaluation.

5. When can I water my lawn and are there water restrictions?: Irrigation (watering) is never allowed during the day for existing landscaping. Irrigation is allowed Wednesdays and Saturdays from 5 p.m. to 9 a.m. for odd-numbered addresses and Thursdays and Sundays from 5 p.m. to 9 a.m. for even-numbered addresses. For more information on watering restrictions, please click here - Watering Restrictions
Watering Restrictions

6. Who do I contact for record drawings or as-builts for my property?: Records and Archives may be able to assist you, please call 954.921.3545

7. How do I start new service (water, sewer or trash)?: New utility accounts for tenants must be opened in person by visiting Utility Billing Customer Service in City Hall, 2600 Hollywood Blvd, Room #103, Hollywood, FL 33020. New owners may email (payutility@hollywoodfl.org) the required documents which include: A State Issued Photo Identification, Copy of lease, mortgage deed, or closing documents. The City's Municipal Ordinance requires new customers to prepay their deposit. For more information please contact Utility Billing Customer Service at 954.921.3938.
Start a new service (water, sewer or trash)

8. How do I pay my water bill?: You have several ways to pay your water bill. You can pay in person, online or by phone at 954.921.3938 and selecting option 2 and then option 1. For more information, please visit www.hollywoodfl.org or contact Utility Billing Customer Service at 954.921.3938.
Pay Online

9. How is my bill calculated?: City of Hollywood rates and other billing information can be found online. For more information on rates, please click here for Rates

10. What is the storm water fee, and what is it for?: The storm water fee is used by the City of Hollywood to make continuous improvements to the storm drainage system. Hollywood's unique terrain makes controlling storm water very challenging. The fee is assessed based on the estimated amount of runoff from the property. For more information, please call Utility Billing Customer Service at 954.921.3938.

11. Who do I call regarding sanitary manhole and stormwater grate issues (missing, broken, etc.)?: Please report it to Underground Utilities at 954.921.3046

12. Who do I call about storm drain issues?: In most instances, storm sewers are maintained by the City of Hollywood. However, there are some instances where the storm drains are considered private, or are not maintained by the City of Hollywood. Storm sewers are identified as the large rectangle shaped grates in streets and near curbs that collect rainwater runoff. For more information, please contact City of Hollywood Underground Utilities Division at 954.921.3046.

13. How is our drinking water treated?

Drinking Water in Hollywood comes primarily from the Biscayne Aquifer ~100-200 feet underground. Additional wells have been installed to the Floridian Aquifer which is approximately 900-feet underground. Hollywood water is treated with a combination of RO (reverse osmosis) filtration and lime softening. Hollywood's drinking water is extensively tested, multiple times a day 365 days a year. Wastewater and stormwater are also tested periodically. Visit www.hollywoodfl.org for more information.

14. Who should I call about back-ups or line breaks?: Please call Underground Utilities at 954.921.3046. For after-hours emergencies (Monday-Thursday after 6:00 p.m., Fridays, weekends and holidays), please call the Hollywood Police Department line at 954.967.4357

15. Who do I call regarding water leaks from fire hydrant or water meter?

Call Underground Utilities at 954.921.3046. For
after-hours emergencies (after 4:30 p.m. weekdays, weekends and holidays),
please call the Hollywood Police Department line at 954.967.4357

16. Who do I call regarding low water pressure?: Please call Utility Billing Customer Service at 954.921.3938.

17. Who do I call regarding testing of my backflow prevention device or if my backflow is leaking?: Backflow preventers are privately owned and must be certified by a technician manually. The City of Hollywood does not maintain or test private backflow preventers. For more information please call Underground Utilities at 954.921.3938 option 1

18. Who do I call regarding a request for a fire hydrant flow test?: Hydrant Flow Tests are conducted by Underground Utilities. For an application or additional information on testing in your area, please call Underground Utilities at 954.921.3046.

19. Who do I call regarding a request for a hydrant meter?: Please call Utility Billing Customer Service at 954.921.3938 and select option 5 for assistance.

20. How do I connect to sewer? Is sewer available in my area or when is sewer expected to be available?: Please contact Public Utilities Engineering Support Services at 954.921.3930.

21. Who do I contact for water quality issues or to have my water quality tested?: Please contact Water Quality Services at 954.921.3414.

22. How does the city handle water polluters?: The City of Hollywood Regulatory Compliance Department investigates all reports of water pollution. It is illegal to dump anything down a storm drain in the state of Florida. The City has an Industrial Pretreatment Program that oversees and limits industrial effluent to the sewer system. If you witness illegal dumping or a spill into a storm drain or body of water please contact Water Quality Services at 954.921.3414.

23. What is the Safe Drinking Water Act (SDWA)?: The Safe Drinking Water Act (SDWA) is a group of stringent federal requirements that regulate public water supplies for the protection of our drinking water. SDA

24. Am I responsible for my sewer line past my property line?: City Ordinance § 52.07 (B)(1) states it is the property owner's responsibility to maintain the sanitary sewer service on and from their property to the City sewer main in the adjacent public right-of-way. The City is responsible for repairing or replacing defective materials or portions of the line from the property line to the sewer main damaged by vehicular traffic.

25. How long does it take for my water to be turned on after payment?: Although we strive to restore service on the same day that payments or new connections are made, restoration of water service may take up to 24-hours. To ensure the safety of technicians, we request property owner be present for all after-hours connections to escort technicians to the water meter location. Customers must contact Customer Service after payment is made at 954.921.3938 to have a service order issued to restore service.

26. How is my water meter read?: A water meter is installed at the property and is connected to the water pipes. Each time water is used at the property, it flows from the main line and passes through the meter. The meter captures the flows and registers the usage in Cubic Feet (CF). The readings are sent electronically to our system at least twice during a 24 hour period.

27. Why is my bill higher than normal?: A higher monthly bill may be caused by different reasons: seasonal consumption, pressure cleaning, a leaking toilet, a dripping faucet, a hose left unattended, broken sprinklers, water loss between the meter and the building caused by a broken pipe, among others. Customers who locate and fix a leak may qualify for a High Use Bill Adjustment. Please contact Customer Service at 954.921.3928 for more information.

28. How do I monitor my consumption?: You can monitor your monthly usage by reviewing the Billed Usage graph indicated in your monthly utility bill and you may also visit our website to track your daily water usage for the past 60 days. Ensure that we have your updated contact information, email, phone and cell phone numbers for alerts and courtesy notices including pending disconnection for non-payment. Contact Customer Service at 954.921.3938 for more information or to provide new information.

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Public Works

Show All Answers

1. Where should I report street lights that are not working?: To report a problem with street lights, contact Public Works at 954.967.4526 and supply the location and a description of the issue. If possible, include the number found on the front of the street light pole.

2. A traffic light is not working properly.: Call the Hollywood Police Department non-emergency number at 954.967.HELP (4357) or the Broward County Engineering Division at 954.847.2600.

3. A street or school zone sign is damaged, down or missing.: Please call the Broward County Engineering Division at 954.847.2600 or Public Works at 954.967.4526.

4. Where should I report graffiti?: Call Code Compliance at 954.921.3061.

5. My sidewalk needs to be repaired.: For more information regarding sidewalk repair please call Public Works at 954.967.4526.

6. There is a pothole in the road or alley.: Call us at 954-967-4526 with the information and the repair will be scheduled.

7. Does the City maintain trees in the swale?: Trees located in the swale are the responsibility of the abutting property owner per City Code or Ordinances, Ch. 155.53

8. I would like a tree removed from my property or swale.: Please contact Engineering Division at 954.921.3900. Please note: a permit is required for tree removal.

9. What is the cost of a tree permit?

$35 – Single Family per tree

$105 – After the fact per tree

$118 –Processing Fee+ $35 per tree (All others)

10. There is a branch in the road, broken branch hanging from a tree, tree is down or is in danger of falling down: Call Public Works 954.967.4526 during normal business hours or the Police & Fire non-emergency number at 954.967.HELP (4357) after hours or on holidays.

11. How can I locate underground cables/utilities?: Call Sunshine State One Call at 1-800-432-4770

12. Where can I get free paint?: Up to 20 gallons of free, high quality exterior latex paint is available to single family homeowners in Hollywood the second Saturday during the months of January, April, July and October. Paint is distributed on a first come, first serve basis beginning at 8am until noon (while supplies last) at 1600 South Park Road in Hollywood. Residents must provide proof of Hollywood residency with a driver's license and a utility bill. The paint is available in the following colors: Off White, Beige, Terracotta, Gray, and Turquoise. Call 954.967.4526 for more information on Operation Paintbrush.

13. Where can I report dead animals in the roadway?: Call the Department of Public Works 954.967.4526.

14. I have a problem with bees.: Call Public Works between 7am and 6pm at 954.967.4526. Call All Bee at 888.725.5233 after 6pm. Please note: a fee will be charged for inspection and removal services IF on private property.

15. I have a problem with mosquitoes.: Call Broward County Mosquito Control at 954-765-4062 to request spraying services.

16. Who do I contact to get City restroom cleaned?: You may call the Department of Public Works at 954.967.4526.

17. Who do I contact to report a broken sprinkler in the park or median?: Please call the Department of Public Works at 954.967.4526

18. How long is the tree permit valid?: The current policy is that tree permits are valid for 60 days for the removal/replacement process, unless they are part of a new development or construction project

19. Is it a violation to remove a tree without a permit?: Yes, per City Code of Ordinances Ch. 155.54 & 155.99, 106 and The Landscape Manual. An increased permit fee of $90 per tree is the penalty for non-permitted tree removal.

20. When do I need a tree permit?: Whenever you are planning to remove/relocate a tree.

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Treasury

Show All Answers

1. What Internet browsers are supported for paying my utility bill online?: Microsoft Internet Explorer and Netscape Firefox are the only browsers fully supported by our utility billing online payment web site. Though several browsers have been able to use our Internet payment system in the past, only these two have ever been fully supported. Use caution when accessing our payment system with other web browsers because certain unsupported browsers have been known to cause problems with payments.

2. Which Internet browser versions are supported?: Our utility billing online payment web site requires browsers to support HTML 4.0 (or higher) and JavaScript. Our system supports Internet Explorer 6.0 (or higher) and Firefox 2.0 (or higher). We recommend you have the most up-to-date browser version.

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Vacation Rental License Program

Show All Answers

1. Who is required to have a City of Hollywood Vacation Rental License?: Any dwelling unit designed to be occupied as the residence or living quarters of not more than one family. Any property that is rented to guests more than 3 times a year for periods of less than 30 days.

2. What is a dwelling unit?: A single family home, a condominium unit, an apartment unit, and each unit of a duplex, triplex or quadplex.

3. How do I apply for a vacation rental license?: Click on the link provided under the Vacation Rental License Application on the Vacation Rental License webpage.

4. How often do I need to renew my Vacation Rental License: Vacation Rental Licenses expire each September 30^th and are renewed.

5. How many guests are permitted to stay in a vacation rental?

The maximum overnight occupancy is 2 times the number of bed rooms and the maximum daytime occupancy is 1.5 times the overnight occupancy. Four children up to age 4 are allowed in addition to either occupancy limits.

Example: 3 bedroom home overnight occupancy = 3 bedroom x 2 occupants per bedroom = 6 overnight occupancy + 4 children up to age 4.

Maximum daytime occupancy = 1.5 x 6 overnight occupancy = 9 daytime occupancy + 4 children up to age 4.

6. I own a few vacation rental properties. Am I required to have a separate City Vacation Rental License for each one?: Yes, each dwelling unit is required to have its own separate City Vacation Rental License. A separate application is required for each one.

7. What will happen if I do not register my vacation rental property?: Failure to register a vacation rental property will result in penalties, citations and/or daily fines. If a daily fine is assessed, a code lien will be placed against the property.

8. Why can't the City ban vacation rentals?: FSS 509.032 7b states “A local law, ordinance, or regulation may not prohibit vacation rentals or regulate the duration or frequency of rental of vacation rentals. This paragraph does not apply to any local law, ordinance, or regulation adopted on or before June 1, 2011.”

9. What is the current Noise Ordinance?: The current ordinance states unreasonably loud noise is noise plainly audible inside of a receiving property with doors and windows closed, across a property line, and interferes with a person’s peaceful enjoyment of a residence or the peace and tranquility of the surrounding neighborhood. The Noise Ordinance states Quiet Hours are between 11:00 PM and 6:00 AM.

10. Can a vacation rental have a party?: Yes, as long as they are within the occupancy levels as stated in the Vacation Rental License Regulations.

11. Whom do I call when I want to complain about a vacation rental?

2 New Ways to Report Issues with Short-Term/Vacation Rental Properties

Struggling with a problem vacation rental that is licensed to operate in your neighborhood? We are here to help with two new tools to combat problem short-term and vacation rental properties. Whether it is a loud party, concerns with parking or trash, you can report it 24 hours a day, 7 days a week to a live operator via a dedicated customer service telephone phone number, or via a real-time website. To report an issue simply:

Call: 954.231.2375
Log On

The new 24/7 hotline and website will allow for:

Improved response time with real-time outreach to registered property owners/managers
Easy tracking of properties and issues both in real-time and over time for staff. (Tracking for residents is not currently available through this service, however any violations issued can be viewed online
Full documentation of photo, audio and video evidence of noncompliance for evidence-based citations and easily identify problem properties
Efficient and convenient reporting tools available 24 hours a day, 7 days a week

Reporting Licensed Properties

When reporting the issue by phone, be sure to request the operator contact the property owner/manager directly. When submitting an online request, the property owner/manager will automatically be contacted. Once a report has been received, the clock starts ticking for the issue to be addressed. Property owners, property managers and/or the emergency contacts who are registered with the City will be immediately notified and given 30 minutes to resolve most issues. For more complex issues, staff will work with property owners/managers toward resolution. If there is no response from the property owner/manager, the problem persists, or the property is unlicensed, the issue will then be escalated accordingly.

Reporting Unlicensed Properties

While there are just under 700 short term/vacation rental properties currently licensed to operate in the City of Hollywood, we understand there are many thousands more operating without a license. You are encouraged to report these locations. Even though the City does not have contact information to quickly reach these property owners/managers for immediate resolution, reports will help to strengthen the database and arm staff with evidence to resolve problem locations over time. Issues with unlicensed properties, trash collection, advertising, etc. may not be resolved within a 30-minute window, however the more these types of issues are reported, the better the response to resolution time will be.

Granicus Host Complaint System Service Enhancements:

Dedicated Hotline: Allows residents to report issues 24/7 and notify property contact
Address Identification: Staff can actively monitor short-term rental platforms, property/activity documentation and compliance status
COMING SOON - Compliance Monitoring: Staff can automatically mail notifications/enforcement letters
COMING SOON - Rental Activity Monitoring: Provides Staff with detailed data to validate length of stay

The City of Hollywood is pleased to offer this new service that will help ensure property owners/managers are operating their properties in compliance with all rules and regulations. Over time, this service will help to improve the quality of life for residents and reduce strain on city resources. Take an active role in your community and take back control of your neighborhood. For more information on rules for short-term rental properties in the City of Hollywood and the City’s noise ordinance, please visit the City's Vacation Rental License webpage.

12. How do I report a vacation rental having a loud party and/or loud noise?

Report Issues with Short-Term/Vacation Rental Properties

Call: 954.231.2375
Log On

The new 24/7 hotline and website will allow for:

Improved response time with real-time outreach to registered property owners/managers
Easy tracking of properties and issues both in real-time and over time for staff. (Tracking for residents is not currently available through this service, however any violations issued can be viewed online
Full documentation of photo, audio and video evidence of noncompliance for evidence-based citations and easily identify problem properties
Efficient and convenient reporting tools available 24 hours a day, 7 days a week

Reporting Licensed Properties

Reporting Unlicensed Properties

Granicus Host Complaint System Service Enhancements:

Dedicated Hotline: Allows residents to report issues 24/7 and notify property contact
Address Identification: Staff can actively monitor short-term rental platforms, property/activity documentation and compliance status
COMING SOON - Compliance Monitoring: Staff can automatically mail notifications/enforcement letters
COMING SOON - Rental Activity Monitoring: Provides Staff with detailed data to validate length of stay

13. How do I report guests at a vacation rental parking illegally?

2 New Ways to Report Issues with Short-Term/Vacation Rental Properties

Call: 954.231.2375
Log On

The new 24/7 hotline and website will allow for:

Improved response time with real-time outreach to registered property owners/managers
Easy tracking of properties and issues both in real-time and over time for staff. (Tracking for residents is not currently available through this service, however any violations issued can be viewed online
Full documentation of photo, audio and video evidence of noncompliance for evidence-based citations and easily identify problem properties
Efficient and convenient reporting tools available 24 hours a day, 7 days a week

Reporting Licensed Properties

Reporting Unlicensed Properties

Granicus Host Complaint System Service Enhancements:

Dedicated Hotline: Allows residents to report issues 24/7 and notify property contact
Address Identification: Staff can actively monitor short-term rental platforms, property/activity documentation and compliance status
COMING SOON - Compliance Monitoring: Staff can automatically mail notifications/enforcement letters
COMING SOON - Rental Activity Monitoring: Provides Staff with detailed data to validate length of stay

14. Can the Police "throw out" the renters of a vacation rental?: No. It is a civil issue between the owner/management company and the renter.

15. What happens when the Police are called and respond to a vacation rental complaint?: Officers can address noise and parking complaints. Officers will document their observations in an incident report which will be forwarded to Code Enforcement for follow up.

16. I rent a room out of my home as a vacation rental. Am I required to have a Vacation Rental License?: Yes, the City requires registration, but it is assessed at a lower rate.

17. I rent out the guest house/in-law quarters of my home as a vacation rental. Am I required to have a Vacation Rental License?: Yes, the City requires registration, but it is assessed at a lower rate.

18. How do I schedule an inspection of my property?: Once your Vacation Rental Application is complete, you will be contacted by City staff to arrange an inspection. You can also call us to schedule an inspection at 954-921-3225.

19. How many garbage cans am I required to have?: Those properties with an occupancy of more than 8 are required to have an additional garbage receptacle.

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Brownfield Designation

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City Clerk's Office

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Cleaner, Healthier Hollywood: Changes to Sanitation Collection Services

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Code Compliance

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Donating to the City Archives

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Dumpster Enclosures

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Emergency Management

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Film Permits

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Fire Rescue

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Footer FAQs

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Garbage, Recycling, Bulk and Yard Waste Frequently Asked Questions (FAQs)

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Human Resources

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NORESCO Street Lighting

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Parking

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Parks, Recreation and Cultural Arts

Dog Beach Rules

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Planning and Development

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Police

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Procurement Division

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Public Utilities

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Public Works

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Treasury

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Vacation Rental License Program

2 New Ways to Report Issues with Short-Term/Vacation Rental Properties

Report Issues with Short-Term/Vacation Rental Properties

2 New Ways to Report Issues with Short-Term/Vacation Rental Properties

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Categories

▼ Brownfield Designation

▼ Budget

▼ Building

▼ City Clerk's Office

▼ Cleaner, Healthier Hollywood: Changes to Sanitation Collection Services

▼ Code Compliance

▼ Donating to the City Archives

▼ Dumpster Enclosures

▼ Emergency Management

▼ Film Permits

▼ Fire Rescue

▼ Footer FAQs

▼ Garbage, Recycling, Bulk and Yard Waste Frequently Asked Questions (FAQs)

▼ Human Resources

▼ NORESCO Street Lighting

▼ Parking

▼ Parks, Recreation and Cultural Arts

Dog Beach Rules

▼ Planning and Development

▼ Police

▼ Procurement Division

▼ Public Utilities

▼ Public Works

▼ Treasury

▼ Vacation Rental License Program

2 New Ways to Report Issues with Short-Term/Vacation Rental Properties

Report Issues with Short-Term/Vacation Rental Properties

2 New Ways to Report Issues with Short-Term/Vacation Rental Properties

Live Edit

▼
Brownfield Designation

▼
Budget

▼
Building

▼
City Clerk's Office

▼
Cleaner, Healthier Hollywood: Changes to Sanitation Collection Services

▼
Code Compliance

▼
Donating to the City Archives

▼
Dumpster Enclosures

▼
Emergency Management

▼
Film Permits

▼
Fire Rescue

▼
Footer FAQs

▼
Garbage, Recycling, Bulk and Yard Waste Frequently Asked Questions (FAQs)

▼
Human Resources

▼
NORESCO Street Lighting

▼
Parking

▼
Parks, Recreation and Cultural Arts

▼
Planning and Development

▼
Police

▼
Procurement Division

▼
Public Utilities

▼
Public Works

▼
Treasury

▼
Vacation Rental License Program