Reinstatement of Turn-Offs on Past Due Balances

Over a year ago, the City of Hollywood temporarily suspended its policy for service disconnections for past due balances. It was a way to help customers through a difficult economic time and ensure water service was available for hand washing and other hygiene measures during the height of the pandemic. During this time, we encouraged customers to stay current with their utility payments if they were able, and to reach for assistance in setting up a payment plan, if they were not. 

In light of the current positive trends in the COVID vaccination rate and declining COVID-19 positivity rate, the City of Hollywood has reopened its facilities, including City Hall, to the public on June 14, 2021. Disconnections and late penalties for past due utility balances will resume on October 1, 2021.  Customers with an outstanding balance on their utility accounts have the following options:

• If you need assistance: Contact the Family Success Center for Broward County to apply for emergency assistance online here or by calling the Emergency Rental Assistance Hotline at 888-692-7203 between 8 a.m. and 6 p.m. Monday through Friday.
• If you need to set up a payment plan:  Contact our Customer Service office, by phone at 954.921.3938 or by email
• If you would like to pay a delinquent balance in full:  You can make a payment online, use the 24 hour automated phone system by calling 954.921.3938 or one of the below options: 

• Cashiers Office at City Hall, 2600 Hollywood Boulevard, Room 103, Hollywood, FL 33020. Hours: 7:00 a.m. - 6:00 p.m. Monday-Thursday
• Drive-thru window at City Hall, 2600 Hollywood Boulevard – (North side of building), Hollywood, FL 33020. Building Hours: 7:00 a.m. -6:00 p.m. Monday-Thursday
• Payment drop box for "after hours" payments at City Hall, 2600 Hollywood Boulevard (North side of building), Hollywood, FL 33020 *Next to the "drive thru" window