If you have an emergency and are in need of immediate Police or Fire assistance but are unable to reach a 911 emergency dispatcher on your mobile device, the alternative number to call is 954.764-HELP (4357). Recently, mobile device customers were unable to reach 911 emergency dispatchers due to their wireless carrier's service outage. The outage effected mobile customers nationwide. The service provider has announced the issue has been resolved and mobile service had been fully restored.